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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Fast, friendly and efficient

Only delays in payment were due to shortstaffing at vet. Even then petplan advised for reason for delay. Reviewed on: 29th September 2023

Pet Perfectly

They understand my pets needs and don’t hike the prices up if you actually need to make a claim. No other pet insurers do this and this makes Petplan more than worth their higher premiums Reviewed on: 18th September 2021

Very happy with my pet plan policy for Macy and Benji

Your customer service is excellent.The agents are always helpful and very caring towards my dogs Reviewed on: 17th September 2021

Amazing

I've been with petplan for a year now. My cat became poorly and needed to go to the vets. The bill came to over £1100. I paid my excess and petplan paid out straight to the vets within days. No hassle at all. A simple, short form to fill in and job done! Couldn't recommend petplan more. Reviewed on: 17th September 2021

Petplan are one of the best

Idpnt getctextscemails wanting to have addons to the policy which is greatn Reviewed on: 17th September 2021

researched insurances for my new puppy

I could not find any better insurances or come close to what Petplan offer. having covered for life ultimate will give me peace of mind for my new puppy Fraser Reviewed on: 17th September 2021

Excellent service

Very helpful and polite and quick at sorting quieries out Reviewed on: 17th September 2021

Good but expensive

My experience of Pet Plan is excellent and any concerns I had I voiced then at the time and they were dealt with to my satisfaction. Reviewed on: 17th September 2021

Perfect plan

Easy to understand and use and good value for money Reviewed on: 17th September 2021

The best insurance provider you can get.

We got Tyson insured with Pet Plan and yes we ended up needing to use it. Thank goodness we had it. There was no problem with the vet as they knew that Pet Plan was a great insurer to work with and they were so helpful in getting the claim sorted and the vet paid. Tyson now doing well that’s to his operation that we could not have done without Pet Plan. Would highly recommend to any pet lover who truly loves their pet. Reviewed on: 17th September 2021

Fast and simple

Fast, helpful, friendly and simple. Reviewed on: 17th September 2021

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