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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Excellent Customer Service

We have had to deal with them twice within a matter of months due to damage done to our car by someone else :-( Both members of staff sorted everything out so quickly with continued communications about how my claims were progressing. Would highly recommend Policy Experts to others. Reviewed on: 16th September 2022

helpful

i have alwaysfound policy expert to be very helpful whilst maintaining a high level of professionalism Reviewed on: 16th September 2022

Awesome

Everything was super easy to complete and at a great price. Reviewed on: 16th September 2022

Easy complete insurance

Great cover at sensible prices means I didn't need to shop around when renewal due. Reviewed on: 16th September 2022

Simple straightforward process

Simple straightforward process - value product. No recommendation because I don't recommend anything since different people have different expectations and perceptions. Reviewed on: 16th September 2022

Top value cover and excellent service

I insured my car with Policy Expert because the Gold standard was excellent value for money and the website was simple to use and had clarity. I'd originally insured my wife's car with another company who will only deal with its customers over the internet. Immediately there were problems with the Direct Debit and trying to resolve the problems over the internet was long winded and frustrating and in the end impossible. Email through their website was a difficult experience and finally I decide to terminate the policy and seek cover elsewhere. I went to Policy Expert because of my great experience and was actually able to speak to a human being Customer Service person. Yes they do exist. Job done, picked the Gold Standard policy at a good price and the cover my wife needed achieved. Good job done Policy Expert - THANK YOU. Reviewed on: 16th September 2022

Customer care.

When I needed their help with recovery they were on hand straight away and dealt with the issue immediately. Excellent customer service Reviewed on: 16th September 2022

Smooth and competitive

Came highly recommended by a friend and not disappointed so far. Prices were competitive, coverage wide and the process very smooth. Reviewed on: 16th September 2022

Exccelent so far easy to use and online portal makes checking documnets easy

Excellent and reasonably prices insurance. all my required extras included. Reviewed on: 16th September 2022

Excellent car insurance policy

Very affordable, and easy to set up car insurance. Having needed to call them twice to query things, they answered very accurately and quick to get it sorted. Believe they will go a long way. Reviewed on: 16th September 2022

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