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Policy Expert : Car Insurance reviews

Name: Car Insurance
Rating: 4.85 (5020 reviews)

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4.82

Based on 5,020 reviews, last reviewed 3rd Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful and great prices would fully recommend Helpful and great prices would fully recommend Reviewed on: 9th December 2024

Latest lowest rating:

1

Motor policy expert insurance avoid! Motor policy expert insurance avoid! Experts in taking your money and wasting your time. Customer service is shocking. The people on the phone are use... Read more Reviewed on: 3rd January 2025

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About this product

Our Policy Expert Car Insurance reviews can help you to find out what life as a Policy Expert customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Policy Expert Car Insurance reviews (5020)

Review of the Policy Expert, Car Insurance:

Policy Experts - Absolute sharks.

Absolute sharks. They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED the insurance 2 and a half weeks later because they say it has too many modifications. I did all the back ground checks before hand on the car, the car was completely clear and was bought from a reputable dealer. 2 and a half weeks later ie today. They ring me up and tell me that THEY are cancelling the insurance because the car has too many modifications. Even though they accepted it at the outset online when I paid for it. They are now charging me £79 from the initial deposit and first months premium that came out yesterday for cancelling the policy. They said it does not matter that they are cancelling, I still have to pay the cancellation fee. I mean, what can you say, I am just gobsmacked. They just gave the usual, its in the terms and conditions, I asked the girl how many times do you read the TnCs to which she replied I don't, but I would accept them if they were in there. Also as if that isn't bad enough. Any new insurance, I now have to select yes I have had insurance declined or cancelled in the last 3 years (through no fault of my own which puts the cost up). I have just been on the insurer admirals website and their site said to ring them when I input the modifications, as it would not let me carry on. That is what Policy Experts website should have done, stopped me and forced me to ring them and question me about the car. Admiral were happy with the Modifications when I spoke to them, as I disclosed exactly what Policy Expert had done. Not take the money, insure me for 2 and a half weeks, cancel it and charge me £79. #PolicyExpert @policyExpert Reviewed on: 26th November 2024

Really good prices, easy company to deal with

Really good prices, easy company to deal with Reviewed on: 12th September 2024

Call handler was very kind and helpful.

Call handler was very kind and helpful. He was very down to earth making it really easy to talk to him. This was great because I am not a fan of talking on the phone and get quite anxious. But he made it quite easy. He was great help. Reviewed on: 12th September 2024

Great so far

Great so far. Good value and good level of communication. Reviewed on: 12th September 2024

The best

Brilliant service and really helpful staff to make the process of changing car insurance easier than a lot more companies. Even phoned me 2-3 days after buying to see if I was happy with the service and If there was anything they could do to help. Reviewed on: 12th September 2024

Smart insurance Company

quick response clear documentation Reviewed on: 11th September 2024

Great customer service

I brought my insurance online, I had a follow up call to confirm my details were correct, and I asked a few questions and actually decided to add on things to my policy, I was very pleased with the call Reviewed on: 11th September 2024

Simple online application.

Simple online application. Haven't had much experience of customer service yet. Great value. Reviewed on: 11th September 2024

In times when everything is increasing in price thro...

In times when everything is increasing in price through greed rather than necessity in my opinion it was nice to get a fair price for my insurance infact a lot cheaper than other quotes thankyou Reviewed on: 11th September 2024

Easy insure

Easy to apply and good rates online experience was easy to navigate and all information needed was readily available Reviewed on: 11th September 2024

Best price around ...

Best price around and you didnt keep sending me e mails Reviewed on: 11th September 2024

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