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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.84 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Policy Experts - Absolute sharks.

Absolute sharks. They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED the insurance 2 and a half weeks later because they say it has too many modifications. I did all the back ground checks before hand on the car, the car was completely clear and was bought from a reputable dealer. 2 and a half weeks later ie today. They ring me up and tell me that THEY are cancelling the insurance because the car has too many modifications. Even though they accepted it at the outset online when I paid for it. They are now charging me £79 from the initial deposit and first months premium that came out yesterday for cancelling the policy. They said it does not matter that they are cancelling, I still have to pay the cancellation fee. I mean, what can you say, I am just gobsmacked. They just gave the usual, its in the terms and conditions, I asked the girl how many times do you read the TnCs to which she replied I don't, but I would accept them if they were in there. Also as if that isn't bad enough. Any new insurance, I now have to select yes I have had insurance declined or cancelled in the last 3 years (through no fault of my own which puts the cost up). I have just been on the insurer admirals website and their site said to ring them when I input the modifications, as it would not let me carry on. That is what Policy Experts website should have done, stopped me and forced me to ring them and question me about the car. Admiral were happy with the Modifications when I spoke to them, as I disclosed exactly what Policy Expert had done. Not take the money, insure me for 2 and a half weeks, cancel it and charge me £79. #PolicyExpert @policyExpert Reviewed on: 26th November 2024

Excellent advisors

Excellent advice on my requirements and sorted my policy effectively and efficiently. Reviewed on: 10th September 2024

Brilliant

Best quote by far. Quick and easy process. Reviewed on: 10th September 2024

Managed to get my car insurance down by £200

Managed to get my car insurance down by £200 compared to my other provider Reviewed on: 10th September 2024

My previous provider decided after three years that...

My previous provider decided after three years that they would impose a huge increase. I got the same cover from Policy expert for much less. I also have my home and contents insured with this company and have had for a number of years so it was a simple choice Reviewed on: 10th September 2024

I call my fourth insurance company, and so far I am...

I call my fourth insurance company, and so far I am extremely satisfied. Probably the best on the market. From customer communication to the service. Reviewed on: 10th September 2024

Great value for money and this would be quick and ea...

Great value for money and this would be quick and easy to get I sure on your motor. Reviewed on: 10th September 2024

Helpful when I called you, sorted my problem out.

Helpful when I called you, sorted my problem out. Reviewed on: 10th September 2024

I done some partial settelment then contact them and...

I done some partial settelment then contact them and adjust my direct debit payment. Reviewed on: 10th September 2024

Excellent service and lowest price I found with the...

Excellent service and lowest price I found with the same benefits as dearer companies. Reviewed on: 10th September 2024

Making life a little simpler

Simple purchase process and convenient, proactive and responsive communications. Reviewed on: 10th September 2024

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