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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.84 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Policy Experts - Absolute sharks.

Absolute sharks. They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED the insurance 2 and a half weeks later because they say it has too many modifications. I did all the back ground checks before hand on the car, the car was completely clear and was bought from a reputable dealer. 2 and a half weeks later ie today. They ring me up and tell me that THEY are cancelling the insurance because the car has too many modifications. Even though they accepted it at the outset online when I paid for it. They are now charging me £79 from the initial deposit and first months premium that came out yesterday for cancelling the policy. They said it does not matter that they are cancelling, I still have to pay the cancellation fee. I mean, what can you say, I am just gobsmacked. They just gave the usual, its in the terms and conditions, I asked the girl how many times do you read the TnCs to which she replied I don't, but I would accept them if they were in there. Also as if that isn't bad enough. Any new insurance, I now have to select yes I have had insurance declined or cancelled in the last 3 years (through no fault of my own which puts the cost up). I have just been on the insurer admirals website and their site said to ring them when I input the modifications, as it would not let me carry on. That is what Policy Experts website should have done, stopped me and forced me to ring them and question me about the car. Admiral were happy with the Modifications when I spoke to them, as I disclosed exactly what Policy Expert had done. Not take the money, insure me for 2 and a half weeks, cancel it and charge me £79. #PolicyExpert @policyExpert Reviewed on: 26th November 2024

Very competitive price.

Very competitive price. Website easy to navigate. Reviewed on: 10th September 2024

Best price and actually spoke to a British call Center.

Best price and actually spoke to a British call Center. Very helpful Reviewed on: 10th September 2024

Best rate in the market & easy to manage portal & vi...

Best rate in the market & easy to manage portal & view the necessary documents Reviewed on: 10th September 2024

Great value and easy access to all my policy details.

Great value and easy access to all my policy details. Reviewed on: 10th September 2024

Amazing service best policy ever

Amazing service best policy ever Reviewed on: 10th September 2024

My feedback

Just a very good service from start to finish… Reviewed on: 10th September 2024

Fast, precise and great value for money !

Fast, precise and great value for money ! Reviewed on: 10th September 2024

I had a few phone calls and questions and dealt with...

I had a few phone calls and questions and dealt with v well. Reviewed on: 10th September 2024

Was straight forward but I think having an app might...

Was straight forward but I think having an app might make navigating policy easier Reviewed on: 10th September 2024

. New customer due too really competitive pricing.

New customer to Policy Expert, very competitive pricing and great communication Reviewed on: 10th September 2024

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