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Policy Expert : Home Insurance reviews

Name: Home Insurance
Rating: 4.78 (9123 reviews)

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4.77

Based on 9,123 reviews, last reviewed 26th May 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Simple to understand, easy to renew. Simple to understand, easy to renew. Reviewed on: 26th May 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Policy Expert Home Insurance reviews (9123)

Review of the Policy Expert, Home Insurance:

Home insurance

Great product at a very Good price Reviewed on: 24th August 2023

Smooth process with good communication

For the one claim we had, the process was smooth and handled with good communication Reviewed on: 19th September 2024

Too stressful when making a claim

Too stressful when making a claim Dont waste your money. HORRIBLE company when you are trying to make a claim. They will ask you to do it online/ via their portal then everytime you do it they will just close your claim without dealing with it. Send so many messages and they said they will reply within 4 hours but they never did. Reviewed on: 14th September 2024

Reply from Policy Expert Hello Regan, Thanks for taking the time to leave us your review. Please contact us at [email protected] with your policy details and we can look into this for you. Thanks, Georgia Response date: 27th September 2024

POLICY EXPERT - IF YOU NEED A CLAIM DON'T BOTHER

I have used this company for several years now - and like many say - you only know how good the insurance policy is when you need to make a claim. I have tried to make a claim for a nest of bees which has moved into the gap between the upstairs flooring and downstairs ceiling. I have sought professional advice and this nest obviously needs safe removal - particularly as my son has been stung several times now. Now in the general house insurance policy, bee removal does not appear to be covered??? I had to be passed around from pillar to post, make six telephone calls, send four emails and fill in two claim forms to be read word for word the details of the policy exclusions - which appears to be many might I add. I have filed a complaint and have had no reply to date. Apparently, bees are not classed as a 'pest' - I find this hard to believe when they are living in my house, stinging family members and eating through the joists to expand their nest. I appreciate they are protected and the service I contacted would remove them and relocate unharmed - but this is a service I cannot afford myself. I will not be renewing with this company for sure and will go to a more reputable, reliable main stream insurance company in the future. I know for sure that Admiral cover for bee infestation and that bees in homes is becoming more of a problem as we have more houses and less trees. Take my advice and go somewhere else for home insurance if you ever want to claim for anything. Reviewed on: 12th September 2024

Reply from Policy Expert Hello Bobby, Thanks for taking the time to leave us your review. Please contact us at [email protected] with your policy details and we can look into this for you. Thanks, Georgia Response date: 27th September 2024

Excellent service.

Excellent service everything explained so well and price excellent along with the service ***** Reviewed on: 10th September 2024

Great price, good commumication!

Great price, good commumication! Not claimed yet, but that’s not a bad thing. Reviewed on: 9th September 2024

Home insurance at a reasonable price.

Understandable home insurance questions with a good price offered. Reviewed on: 6th September 2024

trustworthy.

Policy Experts are truly reliable and trustworthy. The response I got when I called that I had a blockage in my house was amazing. Good job and great team. Reviewed on: 5th September 2024

Good value home insurance.

Good value home insurance. Haven't claimed yet so don't know how they'd perform in this regard. Reviewed on: 5th September 2024

Excellent customer service

Claim dealt with quickly and easily Reviewed on: 4th September 2024

Storm damage Sorted

Very very helpful. Everything sorted very quickly Reviewed on: 4th September 2024

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