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Policy Expert : Home Insurance reviews

4.77
Based on 9,121 reviews, last reviewed 24th Apr 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

I had scape water in my house last year. I had scape water in my house last year. they sent people to check the damage and paid out without quibble. and we’re still the cheapest to insure my ... Read more Reviewed on: 3rd April 2025
JAVID MANOOCHEHRI's avatar
JAVID MANOOCHEHRI

Latest lowest rating:

1

Try claiming....... My 4 Yr old roof membrane had separated due to bad weather but you have declined the claim saying that the day I identified the damage the wind did no... Read more Reviewed on: 24th April 2025
Paul A's avatar
Paul A

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Policy Expert Home Insurance reviews (9121)

Review of the Policy Expert, Home Insurance:

Quick & easy

5
Quick, easy, straight forward. no hassle Reviewed on: 26th August 2023

POLICY EXPERT - IF YOU NEED A CLAIM DON'T BOTHER

1
I have used this company for several years now - and like many say - you only know how good the insurance policy is when you need to make a claim. I have tried to make a claim for a nest of bees which has moved into the gap between the upstairs flooring and downstairs ceiling. I have sought professional advice and this nest obviously needs safe removal - particularly as my son has been stung several times now. Now in the general house insurance policy, bee removal does not appear to be covered??? I had to be passed around from pillar to post, make six telephone calls, send four emails and fill in two claim forms to be read word for word the details of the policy exclusions - which appears to be many might I add. I have filed a complaint and have had no reply to date. Apparently, bees are not classed as a 'pest' - I find this hard to believe when they are living in my house, stinging family members and eating through the joists to expand their nest. I appreciate they are protected and the service I contacted would remove them and relocate unharmed - but this is a service I cannot afford myself. I will not be renewing with this company for sure and will go to a more reputable, reliable main stream insurance company in the future. I know for sure that Admiral cover for bee infestation and that bees in homes is becoming more of a problem as we have more houses and less trees. Take my advice and go somewhere else for home insurance if you ever want to claim for anything. Reviewed on: 12th September 2024
Reply from Policy Expert Hello Bobby, Thanks for taking the time to leave us your review. Please contact us at [email protected] with your policy details and we can look into this for you. Thanks, Georgia Response date: 27th September 2024
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Policy Expert

Excellent service.

5
Excellent service everything explained so well and price excellent along with the service ***** Reviewed on: 10th September 2024

Great price, good commumication!

5
Great price, good commumication! Not claimed yet, but that’s not a bad thing. Reviewed on: 9th September 2024

Home insurance at a reasonable price.

5
Understandable home insurance questions with a good price offered. Reviewed on: 6th September 2024

trustworthy.

5
Policy Experts are truly reliable and trustworthy. The response I got when I called that I had a blockage in my house was amazing. Good job and great team. Reviewed on: 5th September 2024

Good value home insurance.

5
Good value home insurance. Haven't claimed yet so don't know how they'd perform in this regard. Reviewed on: 5th September 2024

Excellent customer service

5
Claim dealt with quickly and easily Reviewed on: 4th September 2024

Storm damage Sorted

5
Very very helpful. Everything sorted very quickly Reviewed on: 4th September 2024

Helpful and kept informed.

4
Helpful and kept informed. Documents sent and competitive price Reviewed on: 4th September 2024

We've stuck with Policy Expert for 7 years in a row.

5
We've stuck with Policy Expert for 7 years in a row. The process is simple, the price competitive, and if I've ever had any questions or issues, it's easy to get hold of them. Reviewed on: 4th September 2024

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