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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Had water scape at home earlier this year and policy...

Had water scape at home earlier this year and policy expert were very good and were very helpful Reviewed on: 11th October 2024

Customer service is very good

Prompt response to telephone query and very helpful. Knew the answer to my query immediately and asked if there was anything else I needed Reviewed on: 11th October 2024

Offering the best choice at competitive pricing with...

Offering the best choice at competitive pricing with a real understanding of consumers needs, very professional Company! Reviewed on: 11th October 2024

Great service

Fortunately, I've never needed to make a claim with this company, but their service when using their online chat was excellent. Their quote was very competitve too. Reviewed on: 11th October 2024

Great value for money...

Clear and easy to use website, great value for money, quick service. Reviewed on: 10th October 2024

Tailored home and contents insurance

Filled in questionnaire on what I had to have for building & contents insurance as needed to renew. There were detailed categories of cover, essentials and add ons. Emergency cover, which being on my own, was particularly important was excellent. Legal cover was complimentary. I could adjust my quote by changing my voluntary excess and they beat the other two quotes I’d researched hands down; so as well as good value for money I felt the insurance was well tailored to my needs. I have insured therefore with Policy Expert for a further year. Reviewed on: 10th October 2024

Excellent long term provider

I have been getting my insurance through Policy Expert for several years. I always get alternative quotes but they always come back cheaper from Policy Expert so I stay with them Reviewed on: 10th October 2024

Just an all round excellent company

Just an all round excellent company Reviewed on: 8th October 2024

Easy to deal with and most things can be done...

Easy to deal with and most things can be done online Reviewed on: 26th September 2024

Smooth process with good communication

For the one claim we had, the process was smooth and handled with good communication Reviewed on: 19th September 2024

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