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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
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1%
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0%
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1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Value for your money

5
I am very pleased with your service. It is very good value for money. It was easy to fill in the forms. I have and I will recommend your services to my family and friends. Reviewed on: 12th December 2017
John Gledhill's avatar
John Gledhill

Great value

5
Great value with more standard cover than most other insurers. Reviewed on: 12th December 2017
Ryan Harvey's avatar
Ryan Harvey

Great service

5
Great service, very friendly, good value Reviewed on: 11th December 2017
Julie Laver's avatar
Julie Laver

Simple and straight forward

5
Existing company were difficult to contact so time for a change. Simple online experience was a complete relief. Just how it should be well done Reviewed on: 10th December 2017
Alan Poole's avatar
Alan Poole

Very friendly

5
I originally took a policy out last year and was dissapointed with the advice and lack of service when I had a problem with a leak. I was adamant I wasn’t going to renew with you again, however the advisor informed me that I should have called another number last year and I would have been covered. They won me over , hopefully I won’t need to have to call but they assured me if I did need to the help would be there. Reviewed on: 10th December 2017
Sharon's avatar
Sharon

Easy to deal with.

4
Very quick to provide you with a conpetitive quote. Reviewed on: 10th December 2017
Harpal Chana's avatar
Harpal Chana

Good service and price

5
Renewed policy with no problems , did not shop around as Ploicy Expery tries to keep the cost down Reviewed on: 9th December 2017
Geoffrey Gage's avatar
Geoffrey Gage

Great service

4
Just taken out a home insurance policy. Great price and documents received fast via email. I had one query that i emailed and the response was received the next day. True test comes when you have a claim but hope i dont get to test that. Reviewed on: 8th December 2017
Kelly Driver-Fisher's avatar
Kelly Driver-Fisher

Excellent customer service

5
Member of staff extremely helpful and thorough nothing was to much trouble excellent cover for excellent price Reviewed on: 8th December 2017
jonathan Bashford's avatar
jonathan Bashford

Professional friendly and efficient

5
Renewed my insurance, great interaction and help on the phone. Very efficient in setting up the insurance with prompt email support. Reviewed on: 8th December 2017
Angelo Conti's avatar
Angelo Conti

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