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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Efficient website... fair price... includes free basic home emergency cover

My only reservation would be that I have only just taken out this policy and have had no reason to contact Policy Expert other than the original purchase. The Policy Expert website worked well, the price was fair and the policy had features that others lacked e.g. basic home emergency cover for no extra cost. The e-documents were provided almost immediately. Reviewed on: 31st August 2017

Good customer service but with DD charges

Policy expert have always answered the phone promptly. Never have had any issues. One downside is they force you to take out a credit agreement and pay interest if you want to pay monthly Reviewed on: 31st August 2017

Best quote I received

This was the best quote I received on price comparison sites after my current insurer increased my premium despite no claims or changes in circumstances Reviewed on: 31st August 2017

Value for money

Good customer service and good value compared to other companies Reviewed on: 31st August 2017

very helpful and clear representative when we bought a new home and then was able to dovetail the two insurances with ease

helpful and clear representative who explained the terms of there insurance in a way that could be easily understood. Reviewed on: 31st August 2017

Second year

This will be my second year using policy expert for my home insurance. I was pleased with how simple and straightforward it was to renew for a second year. Reviewed on: 31st August 2017

Good service

A good competitive deal and received the policy straight away Reviewed on: 30th August 2017

Easiest website to use by far

All jargon explained, really easy to tailor your insurance to suit you. Every thing you need emailed back to you really quickly and you can just log on their website if you lose it and print again which is a bonus if like me you are a it disorganised! Reviewed on: 30th August 2017

Great value

Easy to navigate site and clear details of policy content. Full of spring information to help you decide. Reviewed on: 30th August 2017

Excellent .. 5 Stars

Great price with straightforward website making it easy to get the features required and compare benefits and costs .. would definitely recommend Reviewed on: 30th August 2017

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