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RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.71 (183 reviews)

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1.45

Based on 183 reviews, last reviewed 6th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

11% increase in 1 star reviews

in the past 90 days

13%

79%

Latest highest rating:

5

Reliable and cheaper I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I onl... Read more Reviewed on: 12th September 2025

Latest lowest rating:

1

Called yesterday for a recovery after 5 hours I got... Called yesterday for a recovery after 5 hours I got text message saying your assistance rescheduled to tomorrow, Reviewed on: 6th January 2026

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About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

RAC Breakdown cover reviews (183)

Review of the RAC, Breakdown cover:

First class breakdown cover

I changed over to the RAC approximately 6 years ago having experienced poor customer service from my previous provider and I couldn't be happier with them. The promptness of their response to a call out is amazing and they deal with the issue quickly and efficiently. I have used them approximately 3 times and never had to wait over 30 minutes; even when I used their Homestart service (on that occasion they said someone would be there in 40-60 minutes but they were there in under 20). Their customer service is excellent and I would not hesitate to recommend them - oh, and they come in cheaper than my previous provider too. I have had some experience of my previous provider since leaving them when my friend's car wouldn't start following an evening out. She called them at 10.40 and we were left sitting on the pub car park until 1.20 before anyone turned up; it was disgraceful. A second friend with another breakdown provider was left waiting for so long when she broke down that she was forced to knock on someone's door and ask them if she could use their toilet. I have told both of them, "change to the RAC, you'll get none of that hassle with them". I definitely wouldn't change! Reviewed on: 7th August 2016

RAC uses bad car batteries

I paid for brand new battery but they fitted one that is not able to hold charge right after they installed it. Their complaint system sends you back to breakdown team, so you have to breakdown again to get help. I hope my experience helps someone not to waste their money the way i did.. they are scammers Reviewed on: 22nd March 2024

DO NOT USE RAC - especially for Motorhome/ Caravan c...

DO NOT USE RAC - especially for Motorhome/ Caravan cover. We broke down 8 hours from home, vehicle wouldn't start. RAC towed us to a local garage, within 2 days the garage said they couldn't help, it needs to be towed to a Nissan specialist. We called RAC to get it towed to our home by a Nissan specialist, they said that while the car was in the garage they towed it to, it's MOT ran out (two days ago) and they cant tow a car without MOT. We can't get an MOT as the car wont start. We can't get RAC to tow as they wont without MOT. So our £26k car and motorhome (our second home) has been stranded 8 hours from home for 5 months. We're completely stuffed as we cant afford a tow. It's literally created a critical circumstance for our life and the complaints department don't care. Reviewed on: 22nd February 2024

Scared and vulnerable

Left waiting fir next tow truck in Reviewed on: 21st February 2024

RAC is unreliable

They are still disputing my recompense from a break down on January 2nd. Would not recommend. Happy to take £230 from a disabled person, who they left stranded for more than 7 hrs. BAD SERVICE. Its cheaper to call a local pick up and take to a garage. Reviewed on: 16th February 2024

Waste of time and money

erview Reviews About RAC Breakdown Cover Reviews 112,146 • Great TrustScore 4 out of 5 3.9 VERIFIED COMPANY In the Insurance agency category www.r ac.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 98% of negative reviews Replies to negative reviews in Reviewed on: 7th February 2024

I use rac for my work vans.

I use rac for my work vans. My employee was left road side for 9hrs and when contacted the rac said and I quote there is nothing they can do. 9hrs is terrible absolutely terrible and I will be cancelling all my work vans from rac breakdown Reviewed on: 25th January 2024

Very disappointed service

My car battery went flat on a freezing cold morning at home, couldn't start the engine. So called RAC for recovery at 8:30am. Then I received a message stating that petrol people will be with me at 10:16pm! I understand that it's a very cold day, and they're very busy. Received 7 messages after to say that to they're sorry to be late due to high demand, and updated me the rescue time from 9am to 8pm, and never turned up. At 7pm that day, they called me that they couldn't come today, it have to be tomorrow between 8am-12pm. So I waited a bit more, the patrol came on 10:17am the next morning, said the battery needs replacement. He jumped lead to turn my car's engine on, told me to keep the engine on for a few hours, then drive to a car dealer to replace the battery, because he doesn't have one, and then left. It turned out to be that I paid £127 and waited for 26 hours for a upgrade home rescue package, just to have my car jump leaded for temporary work. Not sure whether I could start my car tomorrow morning! Very disappointed. Reviewed on: 20th January 2024

7 hours and still did NOT get rescued.

I was stuck with a flat battery at 3pm in a desolate area. I waited until 9pm at whoich point I was freezing and my food and water had run out. I ened up getting a tow from a friendly farmer. I will never buy RAC breakdown service again. I aould have died of hypoothermia. They are duisgusting. Reviewed on: 9th January 2024

My battery was flat my wife is blind disabled and th...

My battery was flat my wife is blind disabled and they never came out I have now cancelled my DD dirty cun ts hope there women on there phone get cancer spreads and it's untreatable lovely Reviewed on: 9th January 2024

Worst Customer Service on the planet

I broke down and paid for a tow upfront as they said it was unlikely that it would be fixed on the side of the road but if it was then i could get a refund. the mechanic did get my car up and running and i got home so no tow was needed. After several calls over the space of 4 weeks and hours on the phone to get a refund for a tow that never happened, i still don't have my refund. I keep getting told it will be in my account but never actually arrives. The RAC has effectively stolen my money. There is no way in hell i would ever recommend using these thief's. Reviewed on: 22nd December 2023

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