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RBS reviews

RBS Logo
Rated Good • 3.97/5

RBS reviews

Unverified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 618 product reviews

Average score of 3.97/5
5 star
55%
4 star
18%
3 star
12%
2 star
6%
1 star
9%
Reviews for RBS have trended negatively over the past 90 days

Latest positive rating

5/5

Great experience

The services are of high quality, and the team is professional, prompt, and very attentive to customer needs. Everything went smoothly and efficiently, and communication... The services are of high quality, and the team is professional, prompt, and very attentive to customer needs. Everything went smoothly and efficiently, and communication was clear and effective throughout the entire process. I highly recommend them to anyone looking for reliability and top-notch service. Read more Read less

{"display":"Emanuel L","full_name":"Emanuel L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

RBS shut down my business account with no prior noti...

RBS shut down my business account with no prior notice and for no reason I have ever been given. They failed to raise my mortgage... RBS shut down my business account with no prior notice and for no reason I have ever been given. They failed to raise my mortgage and ruined my house move and put charges on to my account as well. Their attitude is just awful and I will never go near them again. Read more Read less

{"display":"Elinor Hart","full_name":"Elinor Hart","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for RBS products

About RBS

Royal Bank of Scotland (RBS) is a bank that offers personal and business financial services.

RBS can trace its roots back to 1727. Today, RBS is headquartered in Edinburgh and has over 71,000 employees. Royal Bank of Scotland offers digital banking via the website or mobile app.

RBS offers current accounts, mortgages, savings, insurance and loans.

RBS at a glance

Contact details

Social media

Reviews for RBS

Showing 11 of 618 company reviews • Last reviewed within 7 days

Great experience

Select current account • 24th March 2026

The services are of high quality, and the team is professional, prompt, and very attentive to customer needs. Everything went smoothly and efficiently, and communication... The services are of high quality, and the team is professional, prompt, and very attentive to customer needs. Everything went smoothly and efficiently, and communication was clear and effective throughout the entire process. I highly recommend them to anyone looking for reliability and top-notch service. Read more Read less

{"display":"Emanuel L","full_name":"Emanuel L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I have been with RBS since i was 15 and after 19 yea...

Select Silver Current Account • 24th March 2026

I have been with RBS since i was 15 and after 19 years i have never looked back, i have over the years never second... I have been with RBS since i was 15 and after 19 years i have never looked back, i have over the years never second guessed my decision to go with RBS, they have seen me through being a student and into my adulthood. Read more Read less

{"display":"Amanda McKenzie","full_name":"Amanda McKenzie","avatar":{"url":"\/assets\/uploads\/avatars\/users\/659474.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    RBS shut down my business account with no prior noti...

    RBS shut down my business account with no prior notice and for no reason I have ever been given. They failed to raise my mortgage... RBS shut down my business account with no prior notice and for no reason I have ever been given. They failed to raise my mortgage and ruined my house move and put charges on to my account as well. Their attitude is just awful and I will never go near them again. Read more Read less

    {"display":"Elinor Hart","full_name":"Elinor Hart","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great bank and app

    Really happy banking here, easy to use app and the statements are easy to read. I'm grateful to be able to access their local bank... Really happy banking here, easy to use app and the statements are easy to read. I'm grateful to be able to access their local bank as its handy. Think I'll stay with them for a while. Read more Read less

    {"display":"KM","full_name":"KM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    The app is great, regularly improved throughout the...

    The app is great, regularly improved throughout the years I've used it.

    {"display":"Blair G","full_name":"Blair G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Digital banking with RBS Select Account

    The account is easy to use, accessible via mobile banking and internet banking. Paperless statements are also a feature besides regular updates on financial insights.

    {"display":"Gregory M","full_name":"Gregory M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1162813.png"}}'s avatar
  • 5/5

    Great service.

    Great service. Opened several new accounts with good interest rates. Monthly reward savings are helpful.

    {"display":"Jamie Trinder","full_name":"Jamie Trinder","avatar":{"url":"\/assets\/uploads\/avatars\/users\/535203.png"}}'s avatar
  • 2/5

    Had a number of issues with this company recently.

    Had a number of issues with this company recently. The customer service has been dreadful. Consistently having to chase up for complaints follow up.

    {"display":"Ross","full_name":"Ross","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Select current account
    Ross 22nd January 2026
  • 5/5

    The staff at theRBS branch at Hamilton are very frie...

    The staff at theRBS branch at Hamilton are very friendly and helpful especially after my loss to organising my accounts even to look other accounts elsewhere

    {"display":"EDDIE Toal","full_name":"EDDIE Toal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Been with RBS for over 30 years and never had one pr...

    Been with RBS for over 30 years and never had one problem.

    {"display":"Lawrence Newman","full_name":"Lawrence Newman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/763545.png"}}'s avatar
  • 5/5

    Needed a loan to clear debt.

    Needed a loan to clear debt. Applied and accepted quickly, no issues. Excellent service

    {"display":"AP","full_name":"AP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    AP 22nd January 2026

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