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Ratings based on 321 reviews Last review 2 days ago
3.93 / 5Great overall rating

RBS have a single, simple purpose: to serve customers well. Smart Money People is the place for RBS reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 144
4 78
3 50
2 26
1 21

Your RBS Reviews (321)

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15th January 2019

Help when needed the most

I haven't had any issues with my account. In fact RBS helped me when I went well over my overdraft limit due to a hotel charge. They reimbursed me until the hotel cancelled the preauthorisation. This meant i wouldn't get charged. I was in a right...

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I haven't had any issues with my account. In fact RBS helped me when I went well over my overdraft limit due to a hotel charge. They reimbursed me until the hotel cancelled the preauthorisation. This meant i wouldn't get charged. I was in a right panic and RBS put my mind at ease. The Reward Platinum account itself is a good value account and i use a number of the benefits.

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13th January 2019

Easy to use online banking

I can do almost everything online via their clear and easy to use website. Phone banking is always there as a back up if I have a question that I can not find an answer too. Speaking with someone who's first language is English is a huge bonus (that's...

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I can do almost everything online via their clear and easy to use website. Phone banking is always there as a back up if I have a question that I can not find an answer too. Speaking with someone who's first language is English is a huge bonus (that's not racist, its just good service).

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12th January 2019

Mobile APP

I love our mobile app. Being able to do my banking on the go is just great. I don't need to wait in any queues on the phone. I can make payments to my friends to settle bills in less than 30 seconds. Keeping up to date with my finances all day...

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I love our mobile app. Being able to do my banking on the go is just great. I don't need to wait in any queues on the phone. I can make payments to my friends to settle bills in less than 30 seconds. Keeping up to date with my finances all day everyday helps me put some money into my savings account.

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9th January 2019

Best mobile app for ease of use and customer satisfaction!

RBS' mobile app is amazing. The UI is extremely easy and clear to use. The app has everything you would look for to manage your account on a day-to-day basis and it makes banking so easy and convenient. My favourite feature is the pending transactions...

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RBS' mobile app is amazing. The UI is extremely easy and clear to use. The app has everything you would look for to manage your account on a day-to-day basis and it makes banking so easy and convenient. My favourite feature is the pending transactions list as it keeps me right when I'm using my contactless card on my daily spends.

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9th January 2019

Outstanding mobile app!!

I joined RBS in July 2018, and it has been nothing but a pleasure since! I downloaded the mobile app straight away so that I could get to know it, and the features are amazing! Checking balances easily (hiding them as well!), GetCash, pay your...

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I joined RBS in July 2018, and it has been nothing but a pleasure since! I downloaded the mobile app straight away so that I could get to know it, and the features are amazing! Checking balances easily (hiding them as well!), GetCash, pay your contacts, applying for new products. It really is a cut above everyone else! Will continue to use it for the rest of my days!

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9th January 2019

Gwen's review

I love banking with RBS as the team are so helpful and friendly. The account absolutely fits my needs but the best thing is the mobile phone app. I use the mobile app every day as it is the fastest and most convenient way to stay close to my finances....

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I love banking with RBS as the team are so helpful and friendly. The account absolutely fits my needs but the best thing is the mobile phone app. I use the mobile app every day as it is the fastest and most convenient way to stay close to my finances. it's so easy and accurate.

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9th January 2019

Easy Banking

I Find it really easy to use the services provided by RBS. I use the Mobile App more than anything else as I can do most things with it. I opened up a select account on the phone and then from there I opened a Savings builder through the app in 5...

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I Find it really easy to use the services provided by RBS. I use the Mobile App more than anything else as I can do most things with it. I opened up a select account on the phone and then from there I opened a Savings builder through the app in 5 minuets and have a standing order coming out too. Its been great to see my pending transactions now too as it helps me keep on top on my finances.

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