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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.13 (239 reviews)

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4.06

Based on 239 reviews, last reviewed 17th Apr 2025

900% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

62%

13%

10%

Latest highest rating:

5

Helpful and polite staff, Helpful and polite staff, excellent guidance, solving issues as soon as possible, great welcoming, great mobile banking service Reviewed on: 17th April 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (239)

Review of the RBS, Basic Current Account:

Loads of benefits

People might be put of with the £18 monthly fee, however, the benefits of travel insurance, breakdown cover and mobile phone insurance plus loads more, soon make you forget about the monthly fee! Reviewed on: 4th April 2017

5* to rbs

Fantastic banking easy app when your not tec savy like me Reviewed on: 23rd February 2025

Scammed..

Received a text from rbs telling us of fraudulent activity on our current account.Attempted to contact fraud on three occasions.On each occasion contact was cut off.As cards and my account had been closed down I was unable to access any funds .On visiting our Coatbridge branch we were assisted by a member of staff (Gillian) who made contact with the Fraud Department on our behalf.Her input helped resolve the problem .Thanks again Gillian. Reviewed on: 10th November 2024

Want to be an internet bank so after 250 or so years...

Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

Faultless service every time.

Faultless service every time. I love my bank and would never change. It has a modern online banking app and good features. The app is easy to use and simple. The stores are modern and the staff are very helpful Reviewed on: 15th September 2024

They're a bank

They're a bank, not much more you can say other than hey, remember when banks would give you interest? You also have to ignore all their past financial scandals. Reviewed on: 23rd August 2024

Switch from RSB, make sure your account is closed.

I have left RBS in 2012 via an automatic switch to Lloyds Bank, I'm happy I keep all paperwork in a box, as now 12years later RBS chasing me for outstanding balance on my account, in total £261. I asked deats collection company,where is this det coming from, no answer for this day, just reminders how easy is to make payments online. Stay away from RBS and if you do switch check after month or so if account is definitely close. As mine apparently is still open, even RBS didn't contact me for last 12years. Reviewed on: 16th August 2024

Branch Closures

When i opened the account they had four branches in town Now closing last branch Reviewed on: 14th August 2024

I'd switch if I wasn't so lazy.

All the basic bank stuff is there and works so it's not all terrible, but customer service is non-english speakers hidden behind an AI "helper" obstruction wall and interest rates are non-existent. Plus they've been up to their eyes in every financial scandal of the last few decades. Reviewed on: 24th May 2024

Great bank, their app is really easy to use and my b...

Great bank, their app is really easy to use and my bank card came within days. Reviewed on: 24th May 2024

Very easy to bank with RBS, the app is very user fri...

Very easy to bank with RBS, the app is very user friendly Reviewed on: 13th April 2024

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