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Royal London: Pension reviews

Name: Pension
Rating: 1.76 (97 reviews)

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1.70

Based on 97 reviews, last reviewed 1st Mar 2025

200% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

18%

4 star

78%

Latest highest rating:

5

Royal London provided all the answers in one phone call Royal London provided all the answers I needed regarding my pension. If they couldn't address a query, they connected me with someone who could. I was... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Very poor support services. No reply to emails. I spoke to Royal London “customer services” on 21st February 2025 as I was having problems accessing my account via the app. I kept getting a code GPL... Read more Reviewed on: 1st March 2025

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About this product

Royal London pension reviews are written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Royal London pension reviews to find out what life at Royal London is really like. If you hold this pension, we'd love you to write an honest review here too!

Royal London Pension reviews (97)

Review of the Royal London, Pension:

Royal London provided all the answers in one phone call

Royal London provided all the answers I needed regarding my pension. If they couldn't address a query, they connected me with someone who could. I was very grateful for their help and excellent customer service. Rather than telling me someone would contact me later, they resolved the issue on the spot. Reviewed on: 26th February 2025

Very poor support services. No reply to emails.

I spoke to Royal London “customer services” on 21st February 2025 as I was having problems accessing my account via the app. I kept getting a code GPLCTE please retry. On Monday 24th February I received an email stating that a report had been sent to IT Support today(which was 4 days after I raised the complaint)for them to respond. On Tuesday 25th February I sent another email to the customer services representative who appeared to be handling the case as I had not had any response from IT Support. I received no response to that email. I have written another email today. Just as an aside, the representative I am emailing to signs herself as “Customer Service Coach-Group Pensions Servicing”. !!!!! Reviewed on: 1st March 2025

Really easy and professional to deal with, excellent...

Really easy and professional to deal with, excellent growth and first class communication Reviewed on: 26th February 2025

Ignorance of pension rules and own website info

Made a Claim for Death benefits on my friends pension. I held power of attorney as he had no family. Have been given so many different excuses iver the last 7 months. Mainly reasons that contradic their own website. Idecided to post my experience here and hope the " customer relations " team look into ref Cr-229736. They seem to be very interested in complaints when people feel the need to vent on a review site! Reviewed on: 26th February 2025

Don't invest with these people

Just given the run around trying to claim on deceased pension I was named as beneficiary not happening Reviewed on: 19th December 2024

Terrible customer service

I moved to the USA. Despite months of back and forth I now have zero access to anything to do with my 2 pension policies. I made a complaint, they closed it because they couldnt provide a resolution. Response times are 20 to 25 working days, the customer service is so poor I would never recommend this company. I still don't have access and cant even change my retirement date. Reviewed on: 30th October 2024

Losing money from pension pot rapidly

Ever since deferring the pension pot it has lost money consistently. At this rate there will be nothing left. Customer service say warning was given that it could happen so tough luck, but having been with them for years with no loss, unfortunately blindly trusted them to invest my money wisely. Reviewed on: 9th September 2024

Royal London are an excellent pensions provider who...

Royal London are an excellent pensions provider who I have been with for many years and they provide excellent customer service. Reviewed on: 23rd August 2024

Scammers with attitude!

Sent the forms to get the money back. No replies, no emails. Nothing. Tried calling them. After half an hour wait, finally someone picked the phone. After answering security questions, she just hang up the phone. This company is scammers. Reviewed on: 25th June 2024

I can not get access to my pension.

I can not get access to my pension. Spoke to them 2 weeks ago and was promised an email within 48hrs. Chased it up several times (hrs waiting on phones) just to be told "sorry, we'll sort it out straight away", and they still haven't. What can you do? I took the pension out years ago, way before reviews were a thing. I certainly wouldn't recommend them now. Reviewed on: 13th June 2024

great pensions provider i have had policies with roy...

great pensions provider i have had policies with royal london since 2004. Reviewed on: 23rd May 2024

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