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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (899 reviews)

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4.63

Based on 899 reviews, last reviewed 6th Jan 2026

58% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Helpful infos Hi, it was a pleasure speaking with Mrs Kimberley. She has been very kind, helpful and accurate. Reviewed on: 6th January 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Mortgages reviews (899)

Review of the Saffron Building Society, Mortgages:

Useless too slow no knowledge of customer service an...

Useless too slow no knowledge of customer service and still waiting for a reply Reviewed on: 20th November 2024

Helpful infos

Hi, it was a pleasure speaking with Mrs Kimberley. She has been very kind, helpful and accurate. Reviewed on: 6th January 2026

Great company with personal service

Everyone I have spoken to at Saffron has been friendly and helpful. I’d especially like to highlight Lisa Howard for her exceptional customer service, helping me resolve issues before they become bigger problems. She has been great, very helpful and friendly - a credit to your company Reviewed on: 6th January 2026

The bank was helpful and professional in accommodati...

The bank was helpful and professional in accommodating a change to my mortgage date. The process was straightforward, and the support provided made everything easy and stress-free. Reviewed on: 2nd January 2026

A reminder about my 1 st mortgage payment

I got a reminder about my 1 st mortgage payment so I assumed that the DD had not been set up. Lisa explained the situation very clearly that it was only a reminder to ensure that the funds were available in my bank account Reviewed on: 29th December 2025

Very helpful and professional

Kim was very helpful in all senses giving me the products that were available to me. Reviewed on: 23rd December 2025

Got exactly the information I needed

Got exactly the information I needed Reviewed on: 23rd December 2025

I recently applied for a mortgage extension on a BTL...

I recently applied for a mortgage extension on a BTL Expat mortgage. I had great advice and support from Leon, my mortgage advisor. With this type of mortgage the documentation required can be extensive an convoluted, however my experience was very positive. Thanks Reviewed on: 17th December 2025

Very helpful lady.

Very helpful lady. Easy service. Reviewed on: 11th December 2025

Mortgage renewal

My experience relates to a mortgage renewal for a BTL (expat). I found the service provided clear and prompt and without many of the hurdles that one often associates with having to provide foreign documentation. Reviewed on: 10th December 2025

Rosanna was very helpful and good to speak with

Rosanna was very helpful and good to speak with Reviewed on: 8th December 2025

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