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Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.64
Based on 913 reviews, last reviewed 26th Jan 2026
60% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
81%
See only 4 star reviews
9%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
4%

Latest highest rating:

5

Very good communication quick response very helpful... Very good communication quick response very helpful and kind Reviewed on: 26th January 2026
Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
Joanna M's avatar
Joanna M
Visit provider site Read all reviews See your review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Mortgages reviews (913)

Review of the Saffron Building Society, Mortgages:

Useless too slow no knowledge of customer service an...

1
Useless too slow no knowledge of customer service and still waiting for a reply Reviewed on: 20th November 2024
TOM WELSH's avatar
TOM WELSH

Wonderful customer service

5
Saffron Building Society has been excellent throughout my 19 years of mortgage. Consistently great customer service, nothing too much trouble (sort of wish I still had a mortgage the service has been that good). Mention for Lisa Howard today who was so nice about our momentous paying our mortgage in full xxx Reviewed on: 4th September 2025

Quick efficient and knowledgeable advice

5
Quick efficient and knowledgeable advice Reviewed on: 4th September 2025

Easy and efficient to get what I needed done

5
Easy and efficient to get what I needed done Reviewed on: 4th September 2025

Easy and efficient to get what I needed done

5
Easy and efficient to get what I needed done Reviewed on: 4th September 2025

Anne was very helpful.

5
Anne was very helpful. Dealt efficiently with my enquiry. Reviewed on: 4th September 2025

Good experience .

5
Good experience . Staff are friendly. Reviewed on: 3rd September 2025

Easy to connect to someone, not a robot/chatbox.

5
Easy to connect to someone, not a robot/chatbox. Very thorough and friendly. Reviewed on: 2nd September 2025

Really helpful and patient staff.

5
Really helpful and patient staff. Every time I’ve spoken with a customer service representative they have been friendly and supportive. Reviewed on: 2nd September 2025

Lisa Howard was friendly, professional, efficient an...

5
Lisa Howard was friendly, professional, efficient and knowledgeable. All questions were answered and the solution to my queries found. Reviewed on: 2nd September 2025

Lisa was supremely helpful and friendly and managed...

5
Lisa was supremely helpful and friendly and managed to help access my account with minimal fuss after I had forgotten some log in information. Reviewed on: 2nd September 2025

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