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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.61 (940 reviews)

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4.66

Based on 940 reviews, last reviewed 31st Jan 2026

44% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Outstanding Staff Support The staff were extremely helpful, calling me twice and never giving up until they had confirmed receipt of the payment. They were pleasant and profess... Read more Reviewed on: 31st January 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Mortgages reviews (940)

Review of the Saffron Building Society, Mortgages:

Useless too slow no knowledge of customer service an...

Useless too slow no knowledge of customer service and still waiting for a reply Reviewed on: 20th November 2024

Saffron Building Society are great to deal with.

Saffron Building Society are great to deal with....I was previously with NatWest who where useless.... Reviewed on: 11th September 2025

Fantastic company to deal with.

Fantastic company to deal with.......I was previously with NatWest....who where absolutely useless........Thank heavens I found Saffron Building Society..... Reviewed on: 11th September 2025

Helpful and friendly customer service.

Helpful and friendly customer service. Reviewed on: 11th September 2025

Anne Sleeper was especially helpful and speedy at re...

Anne Sleeper was especially helpful and speedy at resolving my issue. Thank you Reviewed on: 10th September 2025

I receieved fab servics via the online chat and then...

I receieved fab servics via the online chat and then a call back from Kim in retentions who was brilliant. Reviewed on: 10th September 2025

Rates are high but customer service is second to none.

Rates are high but customer service is second to none. Staff are always obliging and happy to help and very friendly. Reviewed on: 9th September 2025

Kim in Mortgage Retention Team Really Helpful

Spoke to Kim in the Mortgage Retention Team, really helpful and patient, spoke through all available options and broke them down for me so it was easy to understand. Really friendly and provided great customer service. Reviewed on: 9th September 2025

Mortgage Retention Team Really Helpful

Spoke to Kim in the Mortgage Retention Team, really...

I had a fantastic experience dealing with Lisa Howar...

I had a fantastic experience dealing with Lisa Howard today. She given accurate information and dealt my query swiftly in issuing redemption statement Reviewed on: 8th September 2025

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