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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.61 (943 reviews)

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4.66

Based on 943 reviews, last reviewed 5th Feb 2026

42% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

The staff at Saffron BS have always been incredibly... The staff at Saffron BS have always been incredibly helpful, particularly Lisa H. who goes above and beyond to ensure customers are happy and all thei... Read more Reviewed on: 5th February 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Mortgages reviews (943)

Review of the Saffron Building Society, Mortgages:

Useless too slow no knowledge of customer service an...

Useless too slow no knowledge of customer service and still waiting for a reply Reviewed on: 20th November 2024

Mortgage Retention Team Really Helpful

Spoke to Kim in the Mortgage Retention Team, really helpful and patient, spoke through all available options and broke them down for me so it was easy to understand. Really friendly and provided great customer service. Reviewed on: 9th September 2025

Spoke to Kim in the Mortgage Retention Team, really...

I had a fantastic experience dealing with Lisa Howar...

I had a fantastic experience dealing with Lisa Howard today. She given accurate information and dealt my query swiftly in issuing redemption statement Reviewed on: 8th September 2025

Very professional and knowledgeable excellent service

Very professional and knowledgeable excellent service Reviewed on: 8th September 2025

I couldn’t ask for more.

I couldn’t ask for more. Clear explanations regarding my options. Both Lisa’s were fast at replying to me and this has helped me to make a plan and do things the right way. Reviewed on: 8th September 2025

End of fixed term

I spoke with Lisa who was friendly, informative and very helpful with my query. She was patient and explained everything in “layman’s terms” to me which was very reassuring Reviewed on: 8th September 2025

Customer service team was great each time i called.

Customer service team was great each time i called. Much better than any other banks i deal with. Anne was very helpful. I think your company and staff are great, its just a a shame you dont offer competitive rates. I did call your company before remortgaging but the rates were not so good. Overall a great experience with Saffron. Reviewed on: 5th September 2025

Very polite staff, made things very easy.

Very polite staff, made things very easy. Reviewed on: 5th September 2025

Very swift talk and concise chat.

Very swift talk and concise chat. Everything was clearly explained and questions answered. Reviewed on: 5th September 2025

Excellent

Excellent customer service,helpful , and very knowledgeable advice has been provided. Reviewed on: 5th September 2025

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