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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (897 reviews)

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4.63

Based on 897 reviews, last reviewed 2nd Jan 2026

61% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

The bank was helpful and professional in accommodati... The bank was helpful and professional in accommodating a change to my mortgage date. The process was straightforward, and the support provided made ev... Read more Reviewed on: 2nd January 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Mortgages reviews (897)

Review of the Saffron Building Society, Mortgages:

Mortgages review

They don't have a renewal fee. Rates are good. Customer service is strong. Reviewed on: 27th February 2020

Rosanna Nahome was excellent.

Rosanna Nahome was excellent. She provided comprehensive advice, and took the time to break it down and explain the options in an easy to understand way. She was very patient and approachable. Reviewed on: 5th December 2025

Very helpful and easy to understand.

Very helpful and easy to understand. Reviewed on: 4th December 2025

Mortgage renewal

Very simple and straight forward process, updated for the new rates and explained the next steps to complete Reviewed on: 3rd December 2025

Lisa was fabulous and explained all the complicated...

Lisa was fabulous and explained all the complicated stuff so well Reviewed on: 1st December 2025

Thank you Lisa

I spoke with Lisa Howard about an issue I was having, she was on the case, gave me the answers I need instantly. A credit to the team. Thanks Lisa Reviewed on: 27th November 2025

Information request

I received all the information that I required to make an informed decision Reviewed on: 27th November 2025

Anne was super friendly and really helpful

Anne was super friendly and really helpful Reviewed on: 26th November 2025

The customer service is always exceptional.

The customer service is always exceptional. Lovely people who go out of their way to support their customers. Reviewed on: 24th November 2025

Lisa was great and really helpful

Lisa was great and really helpful Reviewed on: 20th November 2025

Good Support

Answered quickly and gave me the result I required. Professional and Friendly. Reviewed on: 20th November 2025

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