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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (903 reviews)

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4.64

Based on 903 reviews, last reviewed 12th Jan 2026

59% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Honest customer feedback Hello to who it may concern I have never had an issue with any of the staff reference to asking some information . They've always called me back when ... Read more Reviewed on: 12th January 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Mortgages reviews (903)

Review of the Saffron Building Society, Mortgages:

Mortgages review

They don't have a renewal fee. Rates are good. Customer service is strong. Reviewed on: 27th February 2020

Thank you Lisa

I spoke with Lisa Howard about an issue I was having, she was on the case, gave me the answers I need instantly. A credit to the team. Thanks Lisa Reviewed on: 27th November 2025

Information request

I received all the information that I required to make an informed decision Reviewed on: 27th November 2025

Anne was super friendly and really helpful

Anne was super friendly and really helpful Reviewed on: 26th November 2025

The customer service is always exceptional.

The customer service is always exceptional. Lovely people who go out of their way to support their customers. Reviewed on: 24th November 2025

Lisa was great and really helpful

Lisa was great and really helpful Reviewed on: 20th November 2025

Good Support

Answered quickly and gave me the result I required. Professional and Friendly. Reviewed on: 20th November 2025

Kim explained everything very clearly.

Kim explained everything very clearly. Reviewed on: 19th November 2025

Mortgage retention advice

My adviser, Kim, was clear and informative. She was unfailingly patient and willing, both to answer my questions and to repeat important points. She never rushed but remained consistently professional but always friendly. Reviewed on: 17th November 2025

I have power of Attorney for my mom and i found all...

I have power of Attorney for my mom and i found all the staff i spoke to helpful and informative when sorting out her recent mortgage product switch Reviewed on: 14th November 2025

A quicker response

A quicker response in answering the call than I remember - well done! The person I spoke to was very helpful. Reviewed on: 12th November 2025

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