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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (897 reviews)

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4.63

Based on 897 reviews, last reviewed 2nd Jan 2026

61% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

The bank was helpful and professional in accommodati... The bank was helpful and professional in accommodating a change to my mortgage date. The process was straightforward, and the support provided made ev... Read more Reviewed on: 2nd January 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Mortgages reviews (897)

Review of the Saffron Building Society, Mortgages:

terrible experience.

terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your company again. Reviewed on: 14th January 2025

Good clear explaination of my options

Good clear explaination of my options Reviewed on: 30th October 2025

Good customer service.

Good customer service. Gave me all the information I needed efficiently. Kim was very friendly, informative and personable. Reviewed on: 29th October 2025

I applied for Consent to Let my property.

I applied for Consent to Let my property. I had anticipated it to be a hard process, but I was so pleased with the quick, responsive, professional service I received from Saffron and especially my contact, Lisa. Reviewed on: 29th October 2025

Lisa was a breath of fresh air.

Lisa was a breath of fresh air. Courteous and professional and got the job done. Reviewed on: 28th October 2025

Extra helpful mortgage support

Lisa in mortgages was extra helpful and patiently guided me through my online registration. Really reassuring and knowledgeable. Reviewed on: 27th October 2025

Good Customer Service.

Good Customer Service. Well communicated. Reviewed on: 27th October 2025

Brilliant service

Brilliant service, very helpful and polite customer service. Reviewed on: 23rd October 2025

Brilliant advisor

Lisa was patient and helpful throughout the call and process Reviewed on: 22nd October 2025

easy switch

The switch was very easy. The communication was clear. Reviewed on: 21st October 2025

I spoke with Kim from retentions today, she was frie...

I spoke with Kim from retentions today, she was friendly professional and very helpful. I got my queries answered quickly and efficiently with ease. excellent customer service Reviewed on: 20th October 2025

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