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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (897 reviews)

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4.63

Based on 897 reviews, last reviewed 2nd Jan 2026

61% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

The bank was helpful and professional in accommodati... The bank was helpful and professional in accommodating a change to my mortgage date. The process was straightforward, and the support provided made ev... Read more Reviewed on: 2nd January 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Mortgages reviews (897)

Review of the Saffron Building Society, Mortgages:

terrible experience.

terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your company again. Reviewed on: 14th January 2025

Kim was extremely helpful and clear

Kim was extremely helpful and clear Reviewed on: 7th October 2025

Exceptional customer service by Anne !!

Anne has been truly outstanding. She exemplifies the kind of associate whose warmth, genuine care for customers, and willingness to go the extra mile—sometimes quite literally—bring a human touch that no robot could replicate. Her dedication and personal approach make a lasting impact and elevate the customer experience. Reviewed on: 3rd October 2025

Swift and efficient service

Request dealt with very quickly and efficiently. Excellent service. Reviewed on: 3rd October 2025

Mortgage Retention

We ported our mortgage to a new property and had Leon to help us through the process. The move wasn't straightforward and we had to extend the deadline twice due to sales falling through. Leon helped us through what was an extremely stressful time. Reviewed on: 2nd October 2025

Amazing service

Really happy with the service I would recommend them to friends Reviewed on: 2nd October 2025

Very pleasant, user friendly, helpful, considerate.

Very pleasant, user friendly, helpful, considerate. clear. Reviewed on: 2nd October 2025

customer service

Overall efficient customer service Reviewed on: 2nd October 2025

The colleague from customer service I spoke with was...

The colleague from customer service I spoke with was very helpful in addressing my query. Lisa, in particular, delivered exceptional customer service and went above and beyond. Reviewed on: 2nd October 2025

Was it very pleasant customer service experience,

Was it very pleasant customer service experience, Reviewed on: 2nd October 2025

Excellent support re mortgage .

Excellent support today redeeming the mortgage. Happy with service and value through the mortgage period. Very good customer service. Reviewed on: 1st October 2025

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