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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.62 (4462 reviews)

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4.61

Based on 4,461 reviews, last reviewed 20th Jun 2025

1% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

80%

11%

Latest highest rating:

5

These two lovely ladies are always nice when I come... These two lovely ladies are always nice when I come in all the time. Reviewed on: 20th June 2025

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Latest lowest rating:

1

Don’t bother complete waste of time!!! I applied for a savings account, I had two weeks of emails back and forward robotic type replies from different people that seemed to be working from ... Read more Reviewed on: 18th June 2025

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About this product

Saffron Building Society Savings reviews (4462)

Review of the Saffron Building Society, Savings:

welcoming customers who don't do online banking

Easy to contact by phone, competitive interest rates and you still have accounts that can be opened/managed by post and phone. Thank you very much Reviewed on: 21st October 2024

Excellent telephone customer service.

I was having difficulty getting my current account verified in order to get my savings account with Saffron opened,, with emails going back and forward going round and round in circles, responses almost robotic like. However, I then called and spoke to this fantastic and knowledgeable lady today, who clearly understood the problem and addressed the issue immediately, account now opened. Didn’t catch her name but so glad I phoned as was getting nowhere by email, so many many thanks to her, super professional and super smart and knowledgeable, I wish I had called before. Reviewed on: 17th June 2025

Visited Halstead Branch today , wanted to open a mem...

Visited Halstead Branch today , wanted to open a members account, very knowledgeable staff , very welcoming and helpful Reviewed on: 17th June 2025

Service is so slow, lack of awareness of people wait...

Service is so slow, lack of awareness of people waiting Reviewed on: 17th June 2025

Everyone very helpful and good at Halstead branch

Everyone very helpful and good at Halstead branch Reviewed on: 17th June 2025

Helpful, friendly service

Only recently took out a savings account with them but I can't praise them enough. Excellent interest rates and the staff are so friendly and helpful. They really take the time to talk to you and explain the options. After a year as a member you have access to loyalty accounts. I found the web site easy to use but pop into a branch (we went to Halstead) and you will receive a warm welcome. Reviewed on: 16th June 2025

I used Saffron to save for my holiday with my friends.

I used Saffron to save for my holiday with my friends. I have always found the staff lovely. I spoke with Lewis H today jn Colchester Reviewed on: 16th June 2025

Excellent service from Emma today who helped me re m...

Excellent service from Emma today who helped me re my missing funds. Reviewed on: 16th June 2025

Such an easy pleasant experience coming into Brentwo...

Such an easy pleasant experience coming into Brentwood branch. Reviewed on: 16th June 2025

Very pleasant.

Very pleasant. Staff very friendly and accommodating. Members month always a pjeasure to atrend and gives the opportunity to meet the staff. Reviewed on: 16th June 2025

Staff are very approachable, helpful and knowledgeab...

Staff are very approachable, helpful and knowledgeable at Halstead Reviewed on: 16th June 2025

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