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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Excellent service and value

Staff have excellent customer service skills, good product knowledge and explain everything in an easy clear manner. No nasty surprises the contract is as described and meets the customers specific needs. Over all good value for money across different types of insurance. On line viewing of ones contracts is relatively easy and straight forward. It is also easy to call Saga and speak to someone should you need help. I am extremely satisfied with the different insurance products I have with Saga and would not hesitate to recommend them to family and friends. Reviewed on: 11th September 2021

The hard work's done for you

Policy: easy to complete, covers all the bases, great value. Reviewed on: 11th September 2021

the best of the rest

The contact staff are considerate and knowegible Reviewed on: 11th September 2021

Always someone helpful at the end of the line

I've had quite a few queries over the years, including reporting a (non-fault) claim. Every time, I have spoken to an advisor who is friendly, helpful, knowledgeable. So nice not to have to do everything online. Reviewed on: 11th September 2021

Never any problems getting insurance and payment is reasonable

I have never had any problems contacting them for advice or other Reviewed on: 11th September 2021

Easy to contact

Easy to contact but haven't had to make a claim Reviewed on: 11th September 2021

Excellent insurnace product

Have used other insurance companies and have found that Saga gives an excellent informative policy with good customer service Reviewed on: 11th September 2021

Saga Car Insurance

Having been with a well known company for many years I found I was being over charged. Exactly yh am cover on a 3 years agreement for £200 a year cheper. Great service as well. Reviewed on: 11th September 2021

Great customer service and excellent prices too

3 years fixed price means peace of mind, no need to keep shopping around either Reviewed on: 11th September 2021

Our Saga Car Insurance gives us absolute Peace Of Mind

On each occasion we have needed either to have a mechanical problem resolved or to be rescued and relayed home from Devon to Kent (complete with a touring caravan) Sagas Service has been ‘exemplary’ !!! Reviewed on: 11th September 2021

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