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Sainsburys Bank: Home Insurance reviews

Name: Home Insurance
Rating: 1.94 (95 reviews)

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1.64

Based on 95 reviews, last reviewed 14th Mar 2025

No new 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

16%

71%

Latest highest rating:

4

Competitive prices, but.... Competitive prices, some things you can do online but otherwise any queries or complications you need to call up their call centre. That's not always ... Read more Reviewed on: 27th August 2024

Latest lowest rating:

1

Boiler repair claim I claimed for a boiler repair which had to be dealt with urgently because of escaping water. I contacted the original installer who repaired the boile... Read more Reviewed on: 14th March 2025

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About this product

As a homeowner, your house is likely your most valuable asset, so adequate protection is vital. Whether you require buildings insurance, contents insurance, or a combination of the two, finding the right insurer is important. Check out our Sainsbury’s Bank home insurance reviews to learn more about the provider and its policies.

Sainsbury’s Bank has two levels of home insurance cover: Standard and Home Plus. Both policies can be strengthened with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time. The app allows you to make changes to your policy without any admin fees.

The right home insurance policy for you will depend on your requirements. You may be looking for the provider that can offer the most additional extras for the strongest level of protection. Comparably, you may be looking for a basic level of cover for the lowest cost. Whatever your needs, find out if Sainsbury’s Bank is right for you by reading our Sainsbury’s Bank home insurance reviews.

Have you had a home insurance policy with Sainsbury’s Bank? Tell us which level of cover you chose and whether you opted for any additional extras. Did you need to make a claim, and if so, how well was it dealt with? Did you use the smartphone app? Would you recommend your policy to family members or friends?

Whether good or bad, leave a Sainsbury’s Bank home insurance review today. Together, we can help people like you make better decisions.

Sainsburys Bank Home Insurance reviews (95)

Review of the Sainsburys Bank, Home Insurance:

Shockingly bad

Expect to spend weeks on the phone trying to resolve simple issues with complaints shelved for months. Calls with agent after agent repeating yourself, conflicting answers, underwriters that appear to have no contact details etc. Avoid like the plague. Reviewed on: 5th October 2023

Boiler repair claim

I claimed for a boiler repair which had to be dealt with urgently because of escaping water. I contacted the original installer who repaired the boiler. Because I failed to contact Sainsbury's Insurance prior to the boiler failure I am now left with a bill of £480 which Sainsbury's refuse to accept as a claim. I will never insure with Sainsbury;s Reviewed on: 14th March 2025

Awful experience!

Awful experience! Go elsewhere. Reviewed on: 26th February 2025

New policy £300 - 12 months later renewal £2650 -...

New policy £300 - 12 months later renewal £2650 - no claims no changes took 3 attempts to stop auto renewal - even after that got letters saying I had stopped DD for auto collection Reviewed on: 30th January 2025

Excessive charges compared with competition.

Excessive charges compared with competition. 55% increase on last years prices and have not claimed for over 20 years Reviewed on: 27th January 2025

9 Months and waiting for claim to be settled

My husband and I had our house broken into overnight whilst we slept - back in March. 2 Cars stolen (covered by separate insurance companies) - we also had a small number of items taken from the kitchen - handbag, purse, iPad and iPhone that were charging in the kitchen - 9 months on we are still waiting, we have provided all of the information we needed, photographic evidence, receipts etc.. at first the claim was denied, they said that there was a clause that there was no forced or violent entry - locksmith and police stated that they had entered by putting their hand into the cat flap and un-locking the door. The non-forced/violent entry clause was only applicable if the house had been empty for 60+ days. WE WERE ASLEEP IN BED!!!! They have passed us on to a claims handling company Davis Group - an absolute disgrace. 9 months later they are still giving us the run around, saying they are waiting on a copy of the policy report - we provided case number and Police Officer details who attended - why did they not do this 9 months ago. THEY ARE A DISGRACE - DO NOT BUY INSURANCE FROM THEM Reviewed on: 30th December 2024

Had SAINSBURYS HOME INSURANCE for years never any cl...

Had SAINSBURYS HOME INSURANCE for years never any claims On the one day I needed HOME EMERGENCY because I had no heating. I called them only to be told you haven’t renewed the policy but funny about that. I’ve got policy documents so when you try to call somebody SAINSBURYS HOME INSURANCE to clarify there’s nobody available Saturday Saturdays and Sundays so looks like I can’t claim against HOME EMERGENCY so don’t waste your money getting this insurance. Reviewed on: 23rd November 2024

Awful home insurance.

Awful home insurance. Firslt I took out home insurance - the overcharged on what they quoted on the phone. Then they sent me a car insruance booklet. I paid extra for home emergency - no contact details. All their base phone numbers are closed on a Sunday. Then I cancelled and the agreed to refund but ring me up from a random number asking for bank details. I refused and they refuse to send a cheque or refund to the orginal method of payment . The emergency homec are - contacted eventually at 10amd - they turned up 1.30 in the middle of the night Reviewed on: 7th November 2024

NEVER AUTO RENEW

Had Sainsbury’s home insurance cover when renewal arrived gone from £267 up to £1780 an increase of 750 percent no claims no change in circumstances rip off Reviewed on: 4th November 2024

But I wouldhave got nectar points!

Four years with Sainsbury - no claims , no changed circumstances. Premiums £161; £167 negotiated from £195; £375 and now........£1153! They have no explanation...."we are only the broker" Even exceeds the Sunday Times Money Editors story this week. She now has mine. Sainsbury do not have my policy! Reviewed on: 14th October 2024

Sainsbury's Home Insurance: Avoid like plague!

Sainsbury's Home Insurance: Avoid like plague! Lies upon lies. You can not cancel the policy! They do not pick up the phone! If they accidently pick up, they will put you on hold straight away in case you want to cancel or opt out the renewal! There is no email to complain or opt out or cancel the renewal! You Must Go to Your Bank and Tell this to Them well ahead of time of renewal and they will stop any payment in the future. You must block Sainsbury's Home Insurance call centre because they will harrass and threaten you with bad credit score and sorts of crap. Do not let them talk as they do not let you talk to them when you needed. Same Rule Applies to All!!! Reviewed on: 30th September 2024

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