Write a review

Go to business site

Santander: Basic current account reviews

Name: Basic current account
Rating: 3.94 (308 reviews)

View other Santander products

3.94

Based on 308 reviews, last reviewed 3rd Oct 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

Read all reviews See your review

About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (308)

Review of the Santander, Basic current account:

A trustworthy and professional bank

A trustworthy and professional bank, never had any issues. App and mobile banking is easy and simple. The new rewards program is not really a rewards system more of a place to find voucher codes you could find anywhere else. Reviewed on: 27th May 2024

TOTALLY CRAP ON LINE BANKING SYSTEM !

TOTALLY CRAP ON LINE BANKING SYSTEM ! I spent over 2 hours trying to log in, clear the cookies, using various browsers. DO NOT USE SANTANDER BANK as they are totally shi*t in IT dept. I have other bank accounts with on line banking & have not had any issues - santander is the only one so it proves they are incompetent. Reviewed on: 7th March 2020

Terrible bank

They've blocked my account because I got a tax refund off hmrc I've shown them proof and they still wont let me access my account or have any of my funds when you ring you get nothing from them it's the worst bank to open an account with Reviewed on: 5th March 2020

Great first child's account

Opened this for my son, love that it gains interest as my son can see if he doesn't spend money it grows instead of remaining sfatic Reviewed on: 10th February 2020

It's done the job for me

I don't think the rates are very good on their savings accounts at all. My graduate account is nearly maturing I think, I couldn't see when it started on my online banking. The overdraft facility is still there I think that the account lasts for two years and then becomes a normal current account. I get 3% interest on a balance larger than £200 I think so that's not bad. Reviewed on: 9th February 2020

Excellent

Always helpful & friendly , very polite and accommodating Reviewed on: 8th February 2020

Basic Current Account

Runs without problems. But 0% interest on balance and not much in perks. Reviewed on: 8th February 2020

Excellent customer care

Excellent customer care and very easy to get hold of. Incredibly quick to act if there’s any suspicious activity on your account and very helpful for day to day advice too. Reviewed on: 7th February 2020

Trustworthy

Alwaystheretorespondtomyneeds.Anhonesttogoodnessfamilybank. Reviewed on: 6th February 2020

Easy

Easy to use and does what it's meant to without issues Reviewed on: 4th February 2020

New overdraft balance

I've had previous issues with Santander in that purchases had not appeared or been taken from my available balance until a few days after the purchase making it hard to keep on top of my account. Since the government change to overdrafts where they now split them it is now a lot easier to read and keep track of. Reviewed on: 3rd February 2020

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Select current account
from RBS 4.09 from 119 reviews
Student Current Account
from RBS 4.03 from 13 reviews
Current account
from Cater Allen 0.00 from 0 reviews

Want to see more from Santander?

Life Insurance
from Santander 5.00 from 2 reviews
123 Current Account (discontinued)
from Santander 4.18 from 1252 reviews
Choice Current Account
from Santander 4.11 from 17 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub