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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (331 reviews)

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4.12

Based on 331 reviews, last reviewed 17th Apr 2026

1900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

All the team at Santander Tunbridge Wells are amazing All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always helpful... Read more Reviewed on: 17th April 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (331)

Review of the Santander, Basic current account:

My santender account is good enough to use.

I find my Santander account easy to manage and I couldn't think of a better account to use being at university. When I opened my student account I was given an overdraft with 0% interest which doesn't need to be paid back until I finish university. Moreover, whenever I'm in need of assistance I always come off the phone or away from the branch feeling as though I have gained all the help I need in order to solve my problems. Reviewed on: 29th April 2015

Poor customer service in Windsor branch

Tried to open a bank account with my daughter in Windsor branch ready for college in September, id provided of recent savings account statement and passport but was advised needed driving licence and utility bill in addition. Difficult to provide as she does not have these as living at home without driving licence. Went to Nat West with same documents and no problem to open account. Member of staff on reception was very unhelpful and indifferent to trying to help at all. Reviewed on: 16th July 2019

Professional

Wonderful staff. Very friendly and helpful. Reviewed on: 23rd June 2019

Improvements Over Time

Initially it was a poor service and product, between myself and my family we all has fraud issues happen, but Santander have really stepped up their security recently and I feel much more confident that my money is safe. I've found the customer service to have really improved too so I'm being provided an all round much better service and product these days. Reviewed on: 13th May 2019

Old fashioned account.

This is a good basic current account without any charges for day to day banking whilst in credit. Reviewed on: 10th May 2019

Ease of opening

Opened account online. Everything went totally smoothly and received all cards and pin numbers within a week. Reviewed on: 16th April 2019

Excellent Service

Easy to set up, hassle free banking. The staff were helpful, organised and very professional. Highly recommended. Thank you x Reviewed on: 16th April 2019

Great product

I have been with Santander for many years. Great friendly and helpful staff. Lots of nationwide branches. I make full use of the online banking facility...would be lost without it now! Reviewed on: 10th February 2019

Fantastic 5* service all round

Fantastic customer service from fantastic friendly staff with unbeatable knowledge. Reviewed on: 4th February 2019

Joined for £100 incentive wish I hadn't

Poor service. Account fee has kept creeping up Reviewed on: 4th February 2019

DATA PROTECTION BREACH/VILE TEXT MESSAGES

DATA PROTECTION BREACH and VILE TEXT MESSAGES FROM STAFF. Yes you read that correctly. Open a bank account and you may receive a courtesy text message when the “professional” who opens it for you decides to take your phone number off the Santander database and send you vile text messages... Don’t bother complaining though because the complaint will be ignored and the banker will still be working there despite the distress he caused you. You will get no apology just an automated letter stating that it has been dealt with. Taking advantage of vulnerable adults to satisfy his own sexual desires. That’s Chorley for you folks. Corrupt system avoid at all costs Reviewed on: 1st February 2019

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