Write a review

Go to business site

Santander: Basic current account reviews

Name: Basic current account
Rating: 4.1 (323 reviews)

View other Santander products

4.10

Based on 323 reviews, last reviewed 6th Apr 2026

1300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Simple banking without frills, fluff or fees I have been with Santander for many years, a legacy from Alliance & Leicester. My current account offers straightforward simple banking without unnece... Read more Reviewed on: 6th April 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

Read all reviews See your review

About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (323)

Review of the Santander, Basic current account:

Great Bank

I have been with them for years, always find them great, even the call centres :) Reviewed on: 22nd November 2019

DATA PROTECTION BREACH/VILE TEXT MESSAGES

DATA PROTECTION BREACH and VILE TEXT MESSAGES FROM STAFF. Yes you read that correctly. Open a bank account and you may receive a courtesy text message when the “professional” who opens it for you decides to take your phone number off the Santander database and send you vile text messages... Don’t bother complaining though because the complaint will be ignored and the banker will still be working there despite the distress he caused you. You will get no apology just an automated letter stating that it has been dealt with. Taking advantage of vulnerable adults to satisfy his own sexual desires. That’s Chorley for you folks. Corrupt system avoid at all costs Reviewed on: 1st February 2019

Great app

Easy to access. All facilities easy to use. Never had a problem. Reviewed on: 30th January 2019

Basic account

It is what it is. A basic current account. No frills. simple and easy. Reviewed on: 8th January 2019

Excellent

Excellent service provided, always great customer service. Reviewed on: 5th January 2019

Amazing

Friendly caring kind helpful best bank I have been with Reviewed on: 29th December 2018

Amazing service

Always there to help. No matter the problem Reviewed on: 20th December 2018

Poor service

Not recommended as the service and products are not on par with other banks Reviewed on: 11th December 2018

Nice basic bank account

Get wages paid and have direct debits taken out. Nice friendly helpful staff with good security. Reviewed on: 2nd December 2018

customer friendly but not really visable

I have always had good service from Santander and have held an account with them for over 20 years. I do however wish they had a bigger high street presence as there have been occasions recently when this would have been really useful. I know they can be accessed via the post office but recently I lost my memory completely following an epileptic attack and trying to access them online was useless as I couldn't remember any security details and the post office just kept telling me to phone them up. Reviewed on: 10th November 2018

Santander - always there

A product that is perfect for my current banking needs, excellent online banking facilities to help me keep tracking of my spending and experienced staff to help with queries in branch Reviewed on: 10th November 2018

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Classic Account
from Lloyds Bank 4.02 from 783 reviews
Student Current Account
from RBS 3.97 from 13 reviews
Current account
from The Co-operative Bank 4.09 from 424 reviews

Want to see more from Santander?

Life Insurance
from Santander 5.00 from 2 reviews
Zero Credit Card
from Santander 4.21 from 21 reviews
123 Current Account (discontinued)
from Santander 4.16 from 1271 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub