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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.1 (323 reviews)

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4.10

Based on 323 reviews, last reviewed 6th Apr 2026

1300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Simple banking without frills, fluff or fees I have been with Santander for many years, a legacy from Alliance & Leicester. My current account offers straightforward simple banking without unnece... Read more Reviewed on: 6th April 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (323)

Review of the Santander, Basic current account:

Great Bank

I have been with them for years, always find them great, even the call centres :) Reviewed on: 22nd November 2019

Excellent service

I struggle with debt and Santander have been so helpful I have a basic account which means I can't go overdrawn which is helpful all staff in branch have been so helpful setting up the account Reviewed on: 17th December 2017

Does what it says on the tin

No issues in seven years -always helpful Reviewed on: 21st November 2017

Very good friendly easy to use and operate service I have been with them for 48 years since abbey national days

I enjoy my banking with Santander and the staff are always helpful and the online banking and apps are a pleasure to use I am very glad to be banking with Santander for so many years! Reviewed on: 21st November 2017

great service

I have used the online facilities and I've never had any problems at all, the staff in the branch here are professional , informative and gave great service , all my enquiries have been dealt with swiftly and all have been dealt with properly. Reviewed on: 20th November 2017

Bog-standard account

Basic low interest account. No frills, so what you expect Reviewed on: 20th November 2017

GOOD ALL ROUNDER

NOT A BAD WORD TO SAY - GREAT CUSTOMER SERVICE Reviewed on: 11th November 2017

Account review

Not very good doesn't offer any interest Reviewed on: 11th November 2017

In store staff very helpful

I went to set up a basic current account after having issues doing it over the internet i went in store staff very freindly and set it up straight away for me very simple to use online banking Reviewed on: 9th November 2017

Basic account for basic service

You get what you pay for and with the basic your not paying for anything and you don't really get anything either. I would like to see more communication from local branches to their customers yet this only happens when large sums of money suddenly appear in the accounts. I know from personal experience. Disappointing though I'm not sure any other banks behave differently. Reviewed on: 8th November 2017

Sometimes incompetent

Send new cards and cancel old ones with no notice. Did not cancel my card for two days after reported stolen. Reviewed on: 8th November 2017

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