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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (331 reviews)

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4.12

Based on 331 reviews, last reviewed 17th Apr 2026

1900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

All the team at Santander Tunbridge Wells are amazing All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always helpful... Read more Reviewed on: 17th April 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (331)

Review of the Santander, Basic current account:

My santender account is good enough to use.

I find my Santander account easy to manage and I couldn't think of a better account to use being at university. When I opened my student account I was given an overdraft with 0% interest which doesn't need to be paid back until I finish university. Moreover, whenever I'm in need of assistance I always come off the phone or away from the branch feeling as though I have gained all the help I need in order to solve my problems. Reviewed on: 29th April 2015

Easy online access

I moved from RBS to A&L about 13 years ago. Then they were changed to Santander. I do everything online and pop into the branch occasionally to deposit cheques. My mortgage is also with Santander and renewing is easy online. Reviewed on: 8th November 2017

Difficult, not very flexible. No contactless

Ridiculous charges to send money abroad. And so difficult to do. No contactless on bank card unles you upgrade account and pay Reviewed on: 8th November 2017

Clear rules and good interest

As long as you comply with Santander's clear rules, you receive good interest Reviewed on: 8th November 2017

Customer Service

In the past 8 months I have seamlessly transferred from my old bank to Santander. On 2 occasions i've had to contact customer services and with no quibble, delay or hesitation my queries were sorted with no further issues. Reviewed on: 8th November 2017

trouble free bank and products

I have been with Santander for many years now. always found them helpful and never had any problems with any products they offer .excellent customer service also Reviewed on: 8th November 2017

Thumbs up!

Brilliant service and good customer service Reviewed on: 7th November 2017

Happy banker

Recently we had to tie up a few accounts in my late mothers name, the bank was so helpful. Their professionism made this prices so smooth. Reviewed on: 7th November 2017

Good customer service - not a fan though

I have a basic current account with Santander and the staff are good but I don’t go into the branch very often. I don’t like putting my card in the machine and entering my pin. I also dislike having the staff mention about upgrading my account when I’m not eligible - I am turned down every time I try! So annoying. Very security conscious which is a double edged sword - some will like it and some won’t. I also dislike the length of the queues in my local branch. Reviewed on: 6th November 2017

good

Have been with this bank for over 20 years now. They look after our single and joint accounts. Would consider this a good bank Reviewed on: 6th November 2017

FREE MONEY

I HAVE NO IDEA HOW IT WORKS BUT I GET CASH BACK CREDITED TO MY CURRENT ACCOUNT JUST FOR PAYING MY UTILITY AND TELECOM BY DIRECT DEBIT AND OTHER THAN THE £5 MONTHLY FEE IT COSTS ME NO EXTRA JUST TO PAY MY BILLS! ON TOP OF THAT I GET 3% P.A. CREDITED MONTHLY ON MY CURRENT ACCOUNT BALANCE, QUITE OFTEN MORE THAN I CAN GET IN A SAVINGS ACCOUNT WITH MOST PROVIDERS AND , OBVIOUSLY AS IT IS A CURRENT ACCOUNT, I HAVE COMPLETE ACCSS TO MY FUNDS AT THE DROP OF A MOUSE OR AT ATMS ETC. Reviewed on: 25th September 2017

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