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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.1 (323 reviews)

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4.10

Based on 323 reviews, last reviewed 6th Apr 2026

1300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Simple banking without frills, fluff or fees I have been with Santander for many years, a legacy from Alliance & Leicester. My current account offers straightforward simple banking without unnece... Read more Reviewed on: 6th April 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (323)

Review of the Santander, Basic current account:

Great Bank

I have been with them for years, always find them great, even the call centres :) Reviewed on: 22nd November 2019

FREE MONEY

I HAVE NO IDEA HOW IT WORKS BUT I GET CASH BACK CREDITED TO MY CURRENT ACCOUNT JUST FOR PAYING MY UTILITY AND TELECOM BY DIRECT DEBIT AND OTHER THAN THE £5 MONTHLY FEE IT COSTS ME NO EXTRA JUST TO PAY MY BILLS! ON TOP OF THAT I GET 3% P.A. CREDITED MONTHLY ON MY CURRENT ACCOUNT BALANCE, QUITE OFTEN MORE THAN I CAN GET IN A SAVINGS ACCOUNT WITH MOST PROVIDERS AND , OBVIOUSLY AS IT IS A CURRENT ACCOUNT, I HAVE COMPLETE ACCSS TO MY FUNDS AT THE DROP OF A MOUSE OR AT ATMS ETC. Reviewed on: 25th September 2017

Good banking

Very helpful when you are banking with money Reviewed on: 29th June 2017

Awful

Went the company was Abbey , the service was great. The service went down fast, it was like dropping onto concrete. Hard , tough and blank. The staff were rude and customer services was 100% crap. I changed to the Coop bank. Ace service Reviewed on: 17th June 2017

Never any issues, good customer service

Having tried several of the high street banks Santander is definitely the one I would recommend Reviewed on: 11th June 2017

interest

suddenly stopped interest on account Reviewed on: 10th June 2017

Helpful Staff

In store staff are great when you have a query or problem. Reviewed on: 8th June 2017

Left

Left due to wouldn't give me online access Reviewed on: 30th May 2017

Excellect service

I've always had brilliant customer service from Santander. They always carry out extra security checks for some purchases, which puts my mind at rest that they are looking after me and my money Reviewed on: 29th April 2017

Poor unhelpful

Never seem to care wanting you off phone as quick as possible Reviewed on: 28th April 2017

Good free account

Easy to use, staff helpful and understanding Reviewed on: 17th April 2017

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