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Santander: 123 current account (discontinued) reviews

Name: 123 current account (discontinued)
Rating: 4.10 (1277 reviews)

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4.10

Based on 1,277 reviews, last reviewed 1st Jul 2026

56% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

54%

27%

Latest highest rating:

5

Everything Brilliant Interest on my account, cash back on utilities, only £500 a month needs to go in the account. There’s always somebody available on line, in branch or ... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

Complaint procedure Terrible experience trying to get them to resolve a complaint about a failure of theit system. They have restricted my bank access as a result and th... Read more Reviewed on: 1st July 2026

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 current account (discontinued) now

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Santander 123 current account (discontinued) reviews (1277)

Great rates, great service

My current account makes me more in interest than my savings account, and the customer service I have had is fantastic. Speedy and helpful (unlike many other experiences with other banks). Plus their online banking is simple and useful Reviewed on: 22nd November 2015

Expert advice and service

I got to be honest if there is any problems no matter what it is they sort it out asap right there and then and if they can't they phone personally to let you know what's happening, cash back is awesome and so are there other products. Reviewed on: 21st November 2015

Great if you like looking at your money, and safer than keeping it in a box under the bed.

Recently retired, I have a few thousand pounds from my lump sum left. I get better interest in my 123 current account than I could get anywhere else, and I do enjoy just looking at it every time I check online! I can easily check back to see if I'm saving or spending compared to the same day last month. Responses to online questions are prompt and helpful. It would be even better with a tool to categorise my spending and income though, so I could see where my money goes each month, and compare to other months. Reviewed on: 21st November 2015

Good cashback for household bills

I love that we can get cashback for our usual household bills. It does make a difference! Reviewed on: 21st November 2015

Good account with good benefits

The 123 account has been a stand-out product for a long time since 2008. The benefits have been valuable and consistent though the increased charge to £5 erodes some of that. Would happily recommend to those with large current account balances or reasons to keep £20k in cash. Reviewed on: 20th November 2015

Fantastic bank account

Fantastic bank account which rewards you with cash back for paying your everyday bills by direct debit.If like myself you pay everything including all mobile phone bills by direct debit the cash back is quite a welcome monthly bonus Reviewed on: 7th November 2015

Still a good account

Still a great current account but the fee increase is making me think again. Reviewed on: 8th October 2015

Outrageous hike

Despite a stunning and outrageous price hike I'm awarding santanders 123 account a 3 star rating as in all fairness it is a good account. That said, I'm disappointed that the hike hasn't been accompanied by more benefits. Reviewed on: 24th September 2015

Thinking of switching

I only switched to the 123 account a few months due to all the good stuff I was hearing about it. I was a bit shocked to hear that the monthly fee is going to be increased to 5 pounds a month. Spending £60 a year on this account means that IT doesn't really work for me. Looking for better options. Reviewed on: 16th September 2015

A very good bank account with a very considerate bank.

I'm have had a Sandanter 123 current account for some years now and would line to highly recommend it to others. For every direct debit you sign up to from your account you are rewarded with interest. Santander have a very easy to use calculator on their 123 account site. For direct debits on household expenditure you can earn between 1 and 3 percent, which is added to your account monthly. For account balances of beteern £1000 and £2000 you can earn between 1 and 2%, for balances of between £3,000 and £20,000 you can earn 3%. In my opinion this is a very good deal, with interest rates so low at the moment. There is a charge of £2 per month for this account which is more than offset with all the interest which is available. The interest rates are current as at 1st September, 2015. I would also like to say that I have no affiliation to Santander and this is my honest opinion. Reviewed on: 1st September 2015

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