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Santander: Mortgage reviews

Name: Mortgage
Rating: 2.88 (168 reviews)

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2.78

Based on 168 reviews, last reviewed 6th Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

13%

47%

Latest highest rating:

5

Their mortgage offer was the best on the market. Their mortgage offer was the best on the market. The process was straightforward and was in place quickly. All communication was clear and concise. I... Read more Reviewed on: 15th April 2024

Latest lowest rating:

1

I would give it to 0 if I could. I would give it to 0 if I could. The experience is extremely awful, they are not professional at all. THEY DO NOT BOTHER TO CHECK YOR DOCUMENT AND JUS... Read more Reviewed on: 6th November 2024

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About this product

Santander is a bank that offers a range of financial services, including savings, credit cards, insurance and mortgages. Santander has a variety of mortgage products to suit your needs and preferences. Make sure you’re confident with the terms, conditions and interest rate of a mortgage deal before applying. If you’re unsure, consult the lender or an independent advisor.

Your home is likely the largest purchase you’ll ever make, so finding the right lender and mortgage is important. At Smart Money People, we collect Santander mortgage reviews from genuine customers.

Find out which mortgage product customers have taken out and how satisfied they’ve been so far. Learn more about the application process and how supportive Santander was throughout. Find out whether existing customers would recommend Santander and its mortgage products to family and friends. All of this and more can be found in our Santander mortgage reviews.

Perhaps you’re already a Santander mortgage customer? Share your honest experience with others on Smart Money People. Tell us why you chose Santander as your lender and which mortgage deal you chose. Don’t forget to include some details about the application process: did Santander help you clearly understand everything? Has the lender kept you up to date with any key mortgage news or changes? What has your experience with the customer service team been like? Whether good or bad, write a Santander mortgage review today. Together, we can help people like you make better decisions.

Santander Mortgage reviews (168)

Review of the Santander, Mortgage:

I would give it to 0 if I could.

I would give it to 0 if I could. The experience is extremely awful, they are not professional at all. THEY DO NOT BOTHER TO CHECK YOR DOCUMENT AND JUST KEPT BOUNCING BACK AND SAID YOUR DOCUMENT IS NOT acceptable! Their employees do not even know how to check sharecode, just inform client and stated that the share code isn't working. Reviewed on: 6th November 2024

Never helpful, always issues

I've had several products with Santander over the years and this will be my last one. Staff are rude and only care if you are super wealthy. The palmed off the sorting of our mortgage to another company who were so poor Santander had to extend our completion date twice as they were going so slowly. When consulting on a new bank account with them the member of staff would only talk to my partner and ignored me as I am female. Reviewed on: 2nd February 2023

Excellence from start to finish

The whole process of getting a mortgage was very straightforward and easy. Reviewed on: 13th January 2023

Avoid, Avoid, Avoid!

Please avoid this bank! They are a complete nightmare! Applied for mortgage only 40% of house asking price as we have 60% of deposit. They are giving us the complete run around. Conversation I had yesterday with them was them telling me to rent close to the area we want to buy a house, and then apply for mortgage!! Doesn’t matter that we are transferring our jobs (with our employers) apparently we have to transfer, rent and then apply!! Oh to top it off, FIND A NEW HOUSE TO BUY!! Reviewed on: 23rd October 2022

Avoid, unable to talk to customer service

Constantly calling and messaging, after 3 months still not managed to speak to a member of staff despite escalating to complaints. Reviewed on: 13th October 2022

Avoid!!!

Their rates are now 6.8%!!! I tried to renew a few weeks back on 3.7% but due to their systems being down I wasn’t able to. Now I am being told I have no option but to renew on 6.8% due to my situation which means I have to sell my home! They lie. And they just so happen to loose the recording proving I tried to renew on 3.7%. They are crooks! Reviewed on: 10th October 2022

RIP OFF

Santander charging 5.95 '/, Already Reviewed on: 28th September 2022

A true disgrace

The lawyer Integrar they use is a total disgrace and make Santander mortgages impossible. There is no way i shall use them again. Stay well away if you want a mortgage processed in anything less than 3 months Reviewed on: 15th September 2022

Mortgage review

Don’t try applying for a mortgage with this company. Despite having banked with them for 5 years, they still refused to accept evidence of my address. Completely useless. Reviewed on: 14th August 2022

Short mortgage offer and product fee not refunded

Santander only offered 5 months mortgage (so no good when buying a new build). Better interest rate shopping elsewhere (E.g. Halifax) as offer expired and do not refund on £999 "product fee" - Beware! Reviewed on: 22nd July 2022

Wonderful

They have always been straight forward, quick to respond and great at keeping me informed Reviewed on: 20th July 2022

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