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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.89
Based on 3,081 reviews, last reviewed 7th Feb 2026
45% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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1%
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0%
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0%

Latest highest rating:

5

Excellent service and very knowledgeable person. Excellent service and very knowledgeable person. Reviewed on: 7th February 2026
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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3081)

Review of the Scottish Building Society, Savings:

Galashiels branch review

5
Extremely helpful member of staff - Audrey Smith Reviewed on: 1st August 2020
Galashiels branch customer's avatar
Galashiels branch customer

Professional, knowledgeable, friendly

5
The staff are friendly. Up-to-date knowledge of savings, sharing this knowledge in an understandable, concise way. Answering questions, awareness of products. Informal but professional atmosphere. Always supportive. Reviewed on: 31st December 2025

Very good

5
I like the service by post and passcard. Reviewed on: 31st December 2025

Excellent, helpful staff

5
Nothing could be improved. Really like the staff and branch at Galashiels which is the one I use. Would like a better rate on the ISA, but maybe you cannot compete with bigger building societies. Reviewed on: 31st December 2025

In branch service review

5
Excellent customer service and competitive savings rates. Reviewed on: 31st December 2025

Decent job done

4
Although you appear to give good service there is a consistency issue. My husband and I renewed both our cash ISAs on the same day he merely got a new passcard and covering letterr, I got the old cancelled passcard, the new one and letter and clear plastic sleeve and questionnaire. Reviewed on: 31st December 2025

In branch service review

5
The only wish I have is that the branch was open longer than 4 hours a day. Even though we are retired it is still hard to make the branch in opening hours especially as we go not live nearby. Reviewed on: 31st December 2025

Best building society

5
Great staff always very helpful, give good advise, always clean and tidy in branch with a comfy seat, warm and inviting all round good experience and excellent service. Reviewed on: 31st December 2025

Competitive and fair

5
Staff very helpful in the Inverness branch, and to have branches near us, wish we had known of it sooner. Reviewed on: 31st December 2025

A positive experience

5
Personal service, courteous and helpful. Reviewed on: 31st December 2025

Helpful, friendly, easy

5
Natalie was very helpful and the service was very good. Reviewed on: 31st December 2025

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