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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.88 (3094 reviews)

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4.89

Based on 3,094 reviews, last reviewed 13th Feb 2026

42% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

ISA Maturity Reminder I recently overlooked my ISA maturity reminder. but the SBS member relationship team kept prompting me - 2 phone calls and an email (from Katie McKnig... Read more Reviewed on: 13th February 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3094)

Review of the Scottish Building Society, Savings:

Galashiels branch review

Extremely helpful member of staff - Audrey Smith Reviewed on: 1st August 2020

Competitive and fair

Staff very helpful in the Inverness branch, and to have branches near us, wish we had known of it sooner. Reviewed on: 31st December 2025

A positive experience

Personal service, courteous and helpful. Reviewed on: 31st December 2025

Helpful, friendly, easy

Natalie was very helpful and the service was very good. Reviewed on: 31st December 2025

Good

Would have been useful to have the sort code and generic account number in the passbook or letter to pay in by bank transfer, rather than just in the book 'important information about your savings'. Reviewed on: 31st December 2025

In branch service review

The application was quick and easy to understand. The ID check was easy to get all the required documentation. I understood all the instruction on your website. The response was timely. Reviewed on: 31st December 2025

Helpful, polite, friendly

I like the face-to-face aspect with friendly staff. Reviewed on: 31st December 2025

Not handy as the branch office was.

Always very helpful . I like the one in Kelso, very much but visited the Galashiels which was also helpful. Reviewed on: 22nd December 2025

Friendly, Knowledgeable and accessible.

I like speaking to a human being in a friendly small office and not having to do everything online. Reviewed on: 22nd December 2025

Accessible, Friendly, Efficient

Local branches, Friendly, efficient staff, good products. Reviewed on: 22nd December 2025

Competitive, Communicative and straightforward.

Good communication and competitive Rates. Please improve, online application would've been preferable to do the postal process. Reviewed on: 22nd December 2025

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