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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.81 (2756 reviews)

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4.81

Based on 2,756 reviews, last reviewed 27th May 2026

91% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Easy to navigate online. Easy to navigate online. Competitive products. Reviewed on: 19th April 2026

Latest lowest rating:

1

Staggeringly bad treatment at the hands of this Bank... Staggeringly bad treatment at the hands of this Bank - they reminded me that the maturity of my 1 year ISA was approaching and I had to give them my m... Read more Reviewed on: 27th May 2026

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (2756)

Review of the Shawbrook Bank, Savings:

ISA transfer from another bank.

I had an ISA that was maturing with another bank and decided to transfer it to one of Shawbrook's cash ISA accounts for better interest. Having filled in the forms I was annoyed that this bank emailed me to say they couldn't allow the transfer to go through on maturity as there was one small mistake on the forms. I rang this bank and they said I'd have to start the process all over again !! Rang Shawbrook and explained the situation. No, I didn't have to start all over again. They got in touch with this bank and the transfer happened, at maturity, as planned. Success!! Reviewed on: 21st March 2025

Staggeringly bad treatment at the hands of this Bank...

Staggeringly bad treatment at the hands of this Bank - they reminded me that the maturity of my 1 year ISA was approaching and I had to give them my maturity instructions - if I did not the funds would be placed in the Matured Funds Account paying, wait for it, 0.1% - yes you read that correctly 0.1%!!!!!! So, of course, I gave them 1 month notice that I would be transferring my funds, on maturity, to another provider. I had completed my instructions according to what I thought was my obligations to avoid the funds dropping into a 0.1% account. What did they do? They put the funds into the 0.1% account!!!!! When I questioned it they say that a transfer out is not considered a Maturity Instruction!! WHAT??? How many people are they ripping off like this? How many people are they treating so badly? They have ignored my complaint - just pointing to their process, of which I was NOT informed. I am beyond disappointed that they act like this. BEWARE!!!! Reviewed on: 27th May 2026

Easy to navigate online.

Easy to navigate online. Competitive products. Reviewed on: 19th April 2026

Shawbrook are wonderful

I’ve used Shawbrook several times, they are wonderful but sometimes their savings rates are not the best. The service is great and the staff are lovely and informative. Reviewed on: 17th April 2026

Disrespect for personal information

My main experience of this bank is that if you have a personal account and a business savings account with them, they lump the two together if your personal name and/or address matches, even though they are distinctly different entities with different names. When pointed it out, first they take ages to respond, and then they argue that they are doing you a favour by allowing you to view all your accounts together in one log-on. Obviously this is not right because if occasionally you had to let your accountant have a view of your business account, you do not want them to be able to see tour personal savings as well. Reviewed on: 16th April 2026

So easy to deal with, emails answered quickly.

So easy to deal with, emails answered quickly. Website easy to navigate Reviewed on: 16th April 2026

This savings account offers a genuinely brilliant ra...

This savings account offers a genuinely brilliant rate, making it one of the most attractive easy‑access options available right now. Interest is competitive, paid reliably, and the account is simple to manage day‑to‑day. It’s ideal for anyone who wants flexibility without sacrificing a strong return. The only real area for improvement is the deposit process. While withdrawals and general account management are smooth, adding money could be more intuitive and streamlined. A clearer, faster deposit pathway — especially for people who top up regularly — would make the overall experience feel even more seamless. Overall, it’s a high‑performing easy‑access account with excellent value, and with a small tweak to the deposit flow, it would be close to perfect. Reviewed on: 16th April 2026

Easy to access online, good return.

Easy to access online, good return. Reviewed on: 13th April 2026

Great Service

Great. Very happy. Good interest rate Reviewed on: 10th April 2026

Question/query

Whenever I've called with a question/query the assistant has always been very helpful and very knowledgable. Reviewed on: 10th April 2026

Straightforward, informative and professional

Straightforward, informative and professional Reviewed on: 10th April 2026

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