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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 2.74 (186 reviews)

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2.51

Based on 186 reviews, last reviewed 10th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Great Insurance Company Shelia's Wheels have been my insurers for many years now. Customer services are always helpful and quick to respond and we always get a good deal. Reviewed on: 5th September 2025

Latest lowest rating:

1

Paid upfront for 12 months car insurance, i phoned t... Paid upfront for 12 months car insurance, i phoned them to cancel the policy after 10 months as I've sold the car, the cheeky gets said it's XOXO amou... Read more Reviewed on: 10th October 2025

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

Sheilas Wheels Car insurance reviews (186)

Review of the Sheilas Wheels, Car insurance:

AVOID AT ALL COST - DONT WANT TO PAY OUT - SCAMMERS

By far the worst car insurance provider I’ve ever dealt with. Car stolen in April and it took 8 days to receive a call back from an engineer to discuss the theft. Further 2 weeks for a valuation to be told they were deducting £13,000 from the valuation. 50% of the total value of the car because of undisclosed points on a named driver. This driver suffered from a stroke at the time of auto renewal and was in hospital clearly not thinking about about car insurance! The named driver wasn’t involved in the claim, it was stolen from our house so the incident has no connection to the named driver. Yet Sheila’s wheels are strong arming us and bullying us and taking £13,000 off our claim as compensation for an SP30 ticket. This “fair” to them. Further penalty for a mileage discrepancy. 5,500 estimated in 12 months and in we drove 12,000 in 24 months. That’s 500 miles a year over estimation….. working out at 1.3 miles more per day over. How can this be a way of deducting our claim by £13,000?? I presume if we did less miles than estimated we wouldn’t be rewarded and get money back? To compound the fear of having been burgled, it took over 10 attempts of being on hold for hours to get through to someone who offered no sympathy or help, just the news that they would Be taking £13,000 off our claim and keeping as compensation. A crippling amount of money to take off and without any offer of financial support or direction if this would cause financial hardship. All you get is an email saying that’s the amount we would get and to take it to The financial ombudsman. Shockingr service for any insurance company and will be telling every one I know to avoid Sheila's wheels like the plague. Disgusting customer service, bullying tactics the whole way and ZERO support when we actually needed it most. AVOID Sheila’s wheels!!! Reviewed on: 21st June 2022

Paid upfront for 12 months car insurance, i phoned t...

Paid upfront for 12 months car insurance, i phoned them to cancel the policy after 10 months as I've sold the car, the cheeky gets said it's XOXO amount to cancel and said that I would owe them, so i told them to let the insurance run it's coarse and I won't be insuring with them again ever, the cheeky beggers Reviewed on: 10th October 2025

No courtesy car provided!!

I have paid as an optional extra to be provided with a courtesy car in the event mine is damaged or stolen. Its been a week now since my car was stolen and I am still without a replacement vehicle. Utterly disgusted that they will happily take your money and not provide the service you've paid for! I will not be renewing my policy with these charlatans, and certainly will never recommend them to anyone else! Reviewed on: 19th September 2025

Great Insurance Company

Shelia's Wheels have been my insurers for many years now. Customer services are always helpful and quick to respond and we always get a good deal. Reviewed on: 5th September 2025

Easy to deal with good prices and extras on policy n...

Easy to deal with good prices and extras on policy not other people haf Reviewed on: 5th September 2025

I lost my partner of 20 years in January Tried to sp...

I lost my partner of 20 years in January Tried to speak to someone 2 Hours later finally got a human in a foreign land broken English first one put me on hold call. Ended for some reason go through all the press 1 for this and 2 for that explained my situation judi's funeral next week Rude un helpful and want give £4 back but charge me £40 cancellation went with tesco spoke to English lad (northerner no one perfect)sorted out straight away Reviewed on: 10th February 2025

Straightforward and easy to deal with.

Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to someone that’s easy to navigate also. A fair price for a good product. Reviewed on: 4th September 2024

Easy straight forward communication

Just easy straight forward communication from start to finish. Good rate and good product. Reviewed on: 23rd August 2024

Car Insurance

Fantastic price for car insurance considering how much I was quoted by other companies. I’ve used Sheila’s Wheels in the past and I’ve always had a great experience when I’ve called to ask questions or needed information. I would definitely recommend them. Reviewed on: 23rd August 2024

A bit expensive compared to other insurance companies.

A bit expensive compared to other insurance companies. Their renewal price was considerably expensive compared to just getting a new insurance which also had better benefits. They charge a lot for admin changes as well. Reviewed on: 21st May 2024

Cancelled without notice

Everything went well until the 1st monthly payment, it bounced and the next day they cancelled it. So I lost my 25% deposit. If they waited until Friday they would’ve got the money Reviewed on: 4th May 2024

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