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Starling Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (27336 reviews)

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4.94

Based on 27,336 reviews, last reviewed 26th Mar 2025

817% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best banking app Starling Bank is a fantastic choice for modern banking, offering a sleek, user-friendly app that makes managing money effortless. Setting up an accoun... Read more Reviewed on: 26th March 2025

Latest lowest rating:

2

Poor customer service and dispute resolution Poor customer service and dispute resolution Reviewed on: 1st March 2025

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About this product

Starling Bank offer a current account that allows you to track your spending across 56 categories.

You can manage your current account through Starling Bank’s award-winning app. Current accounts include the option to set up Saving Spaces which are like virtual change jars within your account.

Starling Bank current account reviews help you find out what it’s like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

Starling Bank Current Account reviews (27336)

Review of the Starling Bank, Current Account:

Just will not listen

When I first started with Starling, they were great. Now however, I find they treat their customers with some disdain. My experience with their feedback process ('starlingbank dot com/contact/') is if you use it, they email you back and tell you to go to the app. If you've crafted a detailed email with your feedback originally, then you are told to go to the app which is limited to 500 characters, you could come unstuck. Challenging for anyone who has communication challenges wishing to articulate feedback effectively. They also do not respond to any feedback submitted. So I officially complained, Starling upheld my complaint and agreed their web site is misleading in this regard, but five months later, no change to their website. As this is not a financial matter involving money, the FCA will not look into this. So Starling just continues to ignore and mislead its customers with regards to feedback. Reviewed on: 15th March 2025

Starling makes managing my money easy.

Starling is so easy to use and to see exactly what I spend. They reply to queries promptly and also supply good advice generally about avoiding fraud and scams. The Saving Spaces help me manage my money efficiently and the fixed rate accounts are a good deal. Using my Starling card abroad is easy and avoids unnecessary bank charges. A top service! Reviewed on: 5th March 2025

Reply from Starling Bank Hi Lesley, we're all about making banking convenient and hassle free so to hear you find our app easy to use is music to our ears. It's great knowing our Spaces feature is helping you manage your funds better. We'll keep up the good work! Team Starling Response date: 15th March 2025

Good savings .

Starling have maintained 4% on their Easy Access Savings account linked to the current account. Easy transfer of money between accounts. Debit card accepted easily in France and no foreign transaction fees Reviewed on: 4th March 2025

Amazing Bank and app experience is wonderful

Amazing Bank and app experience is wonderful Reviewed on: 3rd March 2025

Really good product, great for using when travelling...

Really good product, great for using when travelling abroad. Easy to use app too Reviewed on: 1st March 2025

Poor customer service and dispute resolution

Poor customer service and dispute resolution Reviewed on: 1st March 2025

Reply from Starling Bank Hi Paul, we're sorry to hear this. We investigate all disputes thoroughly and in line with Mastercard rules to reach a favourable outcome for our customers. If not, we'll explain our findings and offer further guidance. Please reach out to us if you need any further help, we're available 24/7. Team Starling Response date: 1st March 2025

Spaces feature is an excellent idea.

I use the Spaces feature by transferring money into them so that a direct debit is never missed. Reviewed on: 28th February 2025

Starling was good until they got rid of interest.

Starling was good until they got rid of interest. Reviewed on: 28th February 2025

Good current a/c interest rates and good exchange ra...

Good current a/c interest rates and good exchange rate when using abroad. Reviewed on: 27th February 2025

Felt pressured to change to on line banking system

I felt under pressure from my current bank to change to their on line banking system I am OAP I don’t like changes I was panicking I felt backed into a corner. My daughter calmed me down she had recently started on line banking so easy she said a child could do it she coaxed me and I reluctantly agreed. I have never looked back a few hiccups to start which were professionally and easily explained all round great experience I should have done it long ago. Reviewed on: 26th February 2025

Reply from Starling Bank Hi Annie, thanks for your review. We appreciate how different online banking is to traditional in-person banking, but we're so glad you're getting on well with Starling. We're available 24/7 so if you ever need help with anything, we're here for you no matter how big or small the query is. We hope you enjoy being part of the Starling family for many years to come. Team Starling Response date: 28th February 2025

We love Starling.

We love Starling. Great ethics, great app Reviewed on: 26th February 2025

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