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Starling Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (27365 reviews)

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4.94

Based on 27,365 reviews, last reviewed 7th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy to use, instant notifications and quick custome... Easy to use, instant notifications and quick customer service replies Reviewed on: 7th September 2025

Latest lowest rating:

2

Poor customer service and dispute resolution Poor customer service and dispute resolution Reviewed on: 1st March 2025

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About this product

Starling Bank offer a current account that allows you to track your spending across 56 categories.

You can manage your current account through Starling Bank’s award-winning app. Current accounts include the option to set up Saving Spaces which are like virtual change jars within your account.

Starling Bank current account reviews help you find out what it’s like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

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Starling Bank Current Account reviews (114)

Easy Saver account is inaccessible.

Been a customer for 2+ years but turned down for an Easy Saver account with little or no explanation. Why stimulate demand if you can’t or won’t supply it. Contemptuous treatment of a previously satisfied customer. Will definitely be moving to Chase Reviewed on: 14th February 2025

Reply from Starling Bank Hi David, we're sorry we've been unable to offer you an Easy Saver. The Easy Saver along with the rest of our accounts are subject to eligibility. To keep us and our customers safe, we're unable to go into detail as to how we accept or decline an application. We're truly sorry for the inconvenience caused by this. Team Starling Response date: 17th February 2025

Poor customer service

Closed my account for no apparent reason Reviewed on: 13th January 2025

Reply from Starling Bank We're sorry to hear about your experience. We'd only ever close an account as a last resort and would give warning/notice before doing so. Team Starling Response date: 28th January 2025

Avoid Starling for these reasons...

this bank will constantly freeze your account and ask you where your money if from. the daily cash withdraw limit is also very low and cannot be changed. doesnt seem like a serious bank to me Reviewed on: 4th May 2024

Reply from Starling Bank Hi Jake. We're sorry to see you've had a negative experience with us. As a regulated bank we will sometimes check a payment for the safety and security of the account. We apologise for any inconvenience this may have caused. Team Starling Response date: 7th May 2024

Superb Banking

Superb accessibility and Customer Services when required Reviewed on: 14th April 2024

Reply from Starling Bank Hi there, Thanks for sharing your review. We're pleased to hear you're enjoying our services and feel supported by our team. If there's anything else we can do to help us improve your star rating, please don't hesitate to reach out to us at 020 7930 4450 or via the in-app live chat - we're around 24/7. Thanks again, Team Starling Response date: 15th April 2024

Prompt customer service and helpful staff.

All queries are dealt with quickly and the staff are friendly and helpful. Reviewed on: 13th April 2024

Savings Space

I love the fact I can create saving spaces for all my upcoming bills Reviewed on: 12th April 2024

Only good & positive thing's to say about Starling

Only good & positive thing's to say about Starling Reviewed on: 12th April 2024

The best current account ever

Excellent product, easy to use and simple communication. Managing my money has never been easier. Reviewed on: 12th April 2024

Unhelpful customer service agents, disappointing app

I reported a bug in the app but because I couldn't recreate it consistently, my request for the bank to investigate and fix it was dismissed -- in my view, unfairly. Also, the set of transactions tags is fixed, and many of my transactions do not have a corresponding tag. This sort of thing is a reason why you would use a bank like Starling in the first place, so it's quite disappointing. Reviewed on: 12th April 2024

Starling is the bank that does what you want

Starling does what I want a bank to do. No fuss, just does it. After years of banking with Nationwide, who led the way, Starling left them behind, and they are now just another big bank. Reviewed on: 12th April 2024

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