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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Best decision i have made in years

StepChange have changed my life. I was in a financial pickle a year ago and was starting to panic, but was recommended to SC by family. With their support vs my options, i set up my plan and i am now making real headway towards becoming debt free. Reviewed on: 1st May 2024

Excellent service , they listen and very caring

Excellent service , they listen and very caring Reviewed on: 1st May 2024

Stepchange

Helped us when we my wife had an accident without them we would have lost everything Reviewed on: 1st May 2024

I found myself in debt and contacted you and without...

I found myself in debt and contacted you and without any fuss you took away all my stress and worked out an affordable budget for me Reviewed on: 1st May 2024

Excellent

I have been treated excellently and with a high degree of empathy Reviewed on: 1st May 2024

Brilliant and helpful

Been with Stepchange for a few years and they have help me with my creditors. Slowly getting sorted but with their help it has been much easier to sort Reviewed on: 1st May 2024

Great stuff

They really did help! Would highly recommend Reviewed on: 1st May 2024

I hesitated too long because I was so embarrassed to...

I hesitated too long because I was so embarrassed to be in debt. When I finally plucked up the courage, Step Change were so kind and non-judgemental and we sorted out a manageable plan for me to become debt-free, A huge weight fell off my shoulders. Reviewed on: 1st May 2024

thank you Stepchange DMP Team

As I enter my last year of a DMP arranged by Stepchange with multiple financial providers I can’t thank them enough for their advice and support over the last 4 years. Sometimes they are slow to respond to e mails but do get back eventually. Long wait times for calls at busy times so I think adding a call back function would be good! Reviewed on: 1st May 2024

Fantastic charity very professional and put you at e...

Fantastic charity very professional and put you at ease straight away I would thoroughly recommend them. If you're struggling with debt and are worried, please contact them and they will put your mind at rest and go through all of your options. Reviewed on: 1st May 2024

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