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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13210 reviews)

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4.96

Based on 13,210 reviews, last reviewed 24th May 2025

196600% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great service Friendly staff so easy to talk to, made the whole process easy. Reviewed on: 24th May 2025

Latest lowest rating:

2

Do your own research! Difficult to speak with someone. Products and the consequences of taking out a product not clearly explained. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13210)

Review of the StepChange, Debt Management:

An extremely grateful customer

I have been a Stepchange customer for many years, when I first contacted them I was vet overwhelmed and anxious, Stepchange took charge of everything they explained about what they could offer I picked a plan an they dealt with the rest, they are always there to reassure you and answer any questions you may have. Thank you Stepchange I can’t thank you enough for taking my anxiety away from me and I am finally able to sleep at night, thank you so so much for everything you have done for me Reviewed on: 23rd May 2025

excellent

Excellent they have helped me so much Reviewed on: 24th May 2025

Stressed and embarrassed...

When my wife got breast cancer we lost her income for over a year and the debts just spiraled out of control. The stress was unbelievable and I felt embarrassed about our situation. After speaking to Step Change and setting up a DMP we regained control and alleviated a lot of stress. Reviewed on: 24th May 2025

First class.

I contacted Stepchange, about 10 years ago, after the usual bombardment of phone calls and messages. This stopped almost immediately, and a management plan was put in place. The staff were very friendly and helpful, then and subsequently. I do not know what I would have done without them. Reviewed on: 24th May 2025

Contacting Stepchange saved my sanity after I was sc...

Contacting Stepchange saved my sanity after I was scammed and lost my money. They were helpful and understanding, cast no judgment. I am now in a plan paying the banks back after they failed to support me. I have recommended stepchange to others and they have all had a similar experience. Thank You. Reviewed on: 24th May 2025

I can honestly say Stepchange turned my life around...

I can honestly say Stepchange turned my life around for the posotive,i wasgetting to a stage financially where i just could not see a way out. I was using one credit card to pay another in a constant loop of debt. from the very first phone call to stepchange everything turned around,they where so patient and helpull as well as understanding i felt i was finally going to solve my problem. It wasnt always easy i live off my pension and pip so money has been tight but they where always there with practical advise and help one month we had a storm where i live and damge was done to my property that had to be paid for and Stepchange allowed me to miss a payment to pay for repairs thankfully it was the only payment missed now my plan is finnished all my debts are clear one side effect of the plan is that for 4 years i learned to live within my means no cards no overdraft no HP (little secret i even managed to save a bit) i truly am gratefull to them. Reviewed on: 24th May 2025

I was out of my depth when my husband died step chan...

I was out of my depth when my husband died step change helped me get straight and took a lot of stress away it was hard work but we got there Reviewed on: 24th May 2025

Found setting up DMP initially useful.

Found setting up DMP initially useful. Not sure how to get further advice about planning what to do when I go to be on a pension soon, nearly paid off debts after 10 years but not there yet Reviewed on: 24th May 2025

It took debtsDi’s Journey but StepChan...

It took me 8 years to clear my debts but StepChange were absolutely wonderful throughout my ‘journey’ .....absolutely EVERY SINGLE PERSON at STEPCHANGE were just brilliant and so VERY patient. I CANNOT but recommend them HIGHLY enough!!!!!! Reviewed on: 24th May 2025

Helped where thought there was no one to help

Helped where thought there was no one to help Reviewed on: 24th May 2025

Amazingly helpful and reassuring.

I had to stop working due to many health problems, and was worried even more sick by my financial situation as a result. Step Change were so reassuring and helpful. They put my mind at ease, and have helped further during benefit changes due to government set backs. All members of staff had been so kind and well informed. Have already recommended them to friends. Thank you so much! Reviewed on: 24th May 2025

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