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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13483 reviews)

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4.95

Based on 13,483 reviews, last reviewed 25th May 2025

222700% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

When I was desperate as husband left me with debt ,... When I was desperate as husband left me with debt , I phoned step change and they were so helpful it was a weight of my shoulders . Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13483)

Review of the StepChange, Debt Management:

I can now sleep at nights.

I have suffered from depression since being diagnosed with PTSD in 1989. Life finally got on top of me, and my general health started to deteriorate as well, when I found I couldn't cope with my financial situation - I was out of work through illness and couldn't find another job because of my age, nearly 70. I was juggling credit cards just to pay the rent, let alone other expenses. I couldn't sleep, and if I did, I awoke in the early hours in a panic. I turned to Stepchange after seeing it recommended on the Martin Lewis website. They have taken control of my debts (made interest free), and I now pay a manageable sum monthly to my creditors. It's a relatively simple process. Simply produce a budget and they do the rest by dealing with the banks. I can now sleep at nights. Reviewed on: 24th May 2025

Peace of mind

Without them to help with my debt I don’t know where I would be. Reviewed on: 25th May 2025

Helped me massively a couple of years ago.

Helped me massively a couple of years ago. Can’t thank them enough for their help and support Reviewed on: 25th May 2025

Stepchange saved my life.

Stepchange saved my life. Every single Stepchange advisor I have ever spoken to has been outstandingly kind and patient and made me feel so much calmer about my situation which used to feel insurmountable. Fantastic organisation Reviewed on: 25th May 2025

My saviours

Did not know were to turn , over money problems. But was saved by Step Change. Would recomend Step Change to sort out your mony problems, i wish them all the best. Reviewed on: 25th May 2025

Safety and re-assurance has been secured.

Since the beginning last year, we have been advised, and updated on status and felt re-assured by Stepchange. We feel safe knowing we can retain control of our finances once again. i look forward to ending this arrangement in years to come, or sonner if conditions allow. Reviewed on: 25th May 2025

I couldn’t keep up with my debts.

I owed £8000 on a low income. I thought I would never pay it off . I was just managing the interest. 24 months later I’ve almost finished paying off the full amount. I’ve 10 months to go. I am so very very grateful. Reviewed on: 25th May 2025

I used StepChange to set up a DMP.

I used StepChange to set up a DMP. They were very helpful and still are now the plan is up and running. I have had to call them on occasion and mostly they are very courteous, I only had one negative experience with a receptionist and felt her tone was very judgemental. I feel she let the rest of a very helpful team down in this occasion. I most recently contacted them as I was had an issue with one of my creditors and the service I received was amazing. The sorted everything out and wrote a letter to my creditors reminding them of the agreement they had made. I am able to check my account online which is perfect as my working hours are not always conducive to calling in office hours. I would definitely recommend. Reviewed on: 25th May 2025

Set up, then tumbled, got scared, became completely...

Set up, then tumbled, got scared, became completely unmanageable and isolated therefore didn’t get in touch. need to put new arrangement to clear debts asap please. Thank you Reviewed on: 25th May 2025

Totally brilliant service from the first phone call...

Totally brilliant service from the first phone call changed my life from that call Reviewed on: 25th May 2025

Amazing service

Felt really embarrassed having to get in touch but Step Change were brilliant. Didn't judge just good solid advice Reviewed on: 25th May 2025

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