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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14577 reviews)

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4.95

Based on 14,577 reviews, last reviewed 11th Jun 2025

328100% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I now feel secure again. Step Changed helped me to deal with my debt. They helped to set up an affordable payment plan. Before step change I was suffering from stress. Sleeple... Read more Reviewed on: 11th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14577)

Review of the StepChange, Debt Management:

My time with stepchange from the first time that i s...

My time with stepchange from the first time that i spoke to one of the assistance, gave me back my life. It may be possible that some may say that the debt. i had was relatively small, but to me it was like the national debt. But the time spent talking to the, assistant and being made to feel that i was not alone. Everything was explained to me very clearly, and i was given a number of options how to bring my debt under control. The fact that i did not have to speak directly to the people i was in debt to, helped to make me relax, and deal with my life. I have always been sorry for being in debt, and it is not something i take lightly or any pride in, but without stepchange my life would have been a different story. I hope once my debt is cleared, the only debt i will have, will be a debt of gratitude to stepchange. Which i may never be able to repay. I do not believe thankyou is repayment enough, but it is all i have to offer,ihope you can except this. Once again, THANKYOU. Reviewed on: 8th June 2025

When I called step change they were really understan...

When I called step change they were really understanding, non judgemental, sympathetic and extremely helpful. They took a massive weight off my shoulders and gave me the peace of mind I needed with affordable monthly payments. Reviewed on: 10th June 2025

At my time of being worried sick that I had got into...

At my time of being worried sick that I had got into debt . I approached a company that charged for doing the same thing that step change does for free . I will always be grateful the help I received. The worry was taken from me. Fantastic service Reviewed on: 10th June 2025

StepChange have helped me out of a financial nightmare.

StepChange have helped me out of a financial nightmare. I don't know how I would have managed without them. Their advisors are firm but fair, and most importantly, non-judgmental. They help you organise a budget and contact your creditors to arrange regular payments. A life-saving service! Reviewed on: 10th June 2025

Great service and helped me a great deal

Great service and helped me a great deal Reviewed on: 10th June 2025

I have been with Stepchanges for around about 10years.

I have been with Stepchanges for around about 10years. I have found them very understanding and helpful all the way through. The review is easy to fill in Reviewed on: 10th June 2025

From the initial contact with the team to now the se...

From the initial contact with the team to now the service has been very good. They explained everything to me and found the best plan that worked for me and my family. They give regular updates and respond to queries I have quickly. I would highly recommend them to anyone struggling with debt Reviewed on: 10th June 2025

When my mum died you was amazing helping my dad sor...

When my mum died you was amazing helping my dad sort all there finances out.Because of my dad's poor health I was able to fill all forms out for my dad with your help Reviewed on: 10th June 2025

The team at stepchange have helped me massively to o...

The team at stepchange have helped me massively to overcome my debt which was really affecting my mental health. Reviewed on: 10th June 2025

I was really struggling to pay my debts and after on...

I was really struggling to pay my debts and after one phone call with the advisers at Stepchange, my problem was sorted. They were really good and reassuring and managed to get me on a debt management plan. Reviewed on: 10th June 2025

Very kind ,and understanding not judgemental with ve...

Very kind ,and understanding not judgemental with very good advice and support . Reviewed on: 10th June 2025

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