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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16646 reviews)

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4.95

Based on 16,646 reviews, last reviewed 11th May 2026

92850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change helped us take back control. Step change really helped us get back on our feet, we felt overwhelmed but the people there really help us get back ahead of everything and now we are... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was very stressed before we got intouch with step...

I was very stressed before we got intouch with step change it felt like I had no where to go for help as I spoke on the phone with someone they put me at ease as step change was going to help me .Now it feels like I can see the light at the end of tunnel . Reviewed on: 23rd May 2025

It's been an indescribable help.

It's been an indescribable help. Getting in touch with StepChange was the best decision I've ever made and I'm now almost debt free. No judgement from the customer service representatives was very important in this situation. I am grateful for coming across you. Reviewed on: 23rd May 2025

I don't normally leave reviews but they have helped...

I don't normally leave reviews but they have helped me so much, I take my hat off to them Reviewed on: 23rd May 2025

They have taken a huge weight of my shoulders thank...

They have taken a huge weight of my shoulders thank you so much Reviewed on: 23rd May 2025

Fantastic service.

Fantastic service. Very professional and very helpful from start to finish. Could not recommend enough for people in financial difficulty. Reviewed on: 23rd May 2025

Amazing Service received, Honestly could not fault e...

Amazing Service received, Honestly could not fault every interaction I've had with them. I was really struggling to see a way out of the debt I was in & seriously affecting my mental health finally got my head out of the sand & reached out to them, They have always been so kind, helpful & I truly cant thank them enough for everything they have done to help me. Reviewed on: 23rd May 2025

Nearly Debt Free thanks to Stepchange

MY wife Died in 2019 after 5yrs battling Cancer I was very low and stupidly through gambling and not generally giving a damn built up a large debt..Once I came to my senses I realized I had to take a grip on my Finances an the easy option would have been to go Bankrupt but I wanted to do the decent thing and pay back what I owed! I contacted Stepchange as they had been recommended and after going through my income and Debts they recommended a Debt Management Plan which my many creditors agreed to...I started my plan about 3 yrs back and I am in a great place now where it is due to end in Jan 2026 and every month the debts are dropping off as they are settled. I have had bumps along the way but have worked with Stepchange to get back on track...Actually enjoy seeing the statement now x Reviewed on: 23rd May 2025

Invaluable and non judgemental help

They provided invaluable and non judgemental help when I was at my lowest ebb. All the stress was taken out of dealing with creditors. If you find yourself in debt, give StepChange a call- they were fantastic. Reviewed on: 23rd May 2025

Step change totally changed my life

Step change totally changed my life and made me realise that it's okay to ask for help, they are so understanding and it's great to watch your debt go down every month without loads of interest. I got caught due to covid through no fault of my own. Reviewed on: 23rd May 2025

Excellent advice given with compassion and no judgment.

Excellent advice given with compassion and no judgment. Reviewed on: 23rd May 2025

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