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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

The experience took me out of a very dark place

The experience took me out of a very dark place Reviewed on: 23rd May 2025

Admitting I had a problem was the hard part

When my bank put me in touch with StepChange, I was terrified of both admitting that I had a problem and having to ask for help. I needn't have worried because everyone was kind and understanding. I haven't looked back since that day. Reviewed on: 23rd May 2025

Step Change saved me!

As I've said before, you stopped me from hitting rock bottom. Step Change saved me from certain bankruptcy and I'm now slowly getting back on my feet. I can budget for the taxman's share, as well as everyone else. Without this help, I would be in dire straits. Reviewed on: 23rd May 2025

We wasn’t in a very good position with our finances...

We wasn’t in a very good position with our finances when my husband had to finish work on ill health. We didn’t know what to do, we got in touch with our creditors but because we hadn’t got behind with our payments they weren’t very helpful. We phoned stepchange and from that day we felt that a weight had been lifted. They contacted all our creditors and arranged a token payment. We are still in debt but able to live more comfortably, thanks to Stepchange Reviewed on: 23rd May 2025

Stepchange is a life changer.

Stepchange is a life changer. It brings things down to earth and gives you the confidence to cope. The lovely people on the end of the phone are non judgmental and very supportive. No matter who or what , from time to time we all need some sort of help. I have recommended Stepchange to a number of people who were financially struggling. Don’t hesitate, ask for help, you will feel a whole lot better . Reviewed on: 23rd May 2025

I felt desperate after my husband passed away, my in...

I felt desperate after my husband passed away, my income went from great, to my pension. I had some insurance but once that was depleted i had mortgage payments. Credit card bills. I heard about step change, I called asking for help. They are not in any way judgemental, very understanding of my situation. I can not thank the staff enough for all the advice and recomendations given. This was 6 years ago. Made my life worth living as did not know where to turn. Thank you Step change highly recommend. Reviewed on: 23rd May 2025

You have helped me to get on top of my debts at a am...

You have helped me to get on top of my debts at a amount I can pay without making life harder. Reviewed on: 23rd May 2025

Helped me no end was snowballing and helped me have...

Helped me no end was snowballing and helped me have piece of mind again thank you Reviewed on: 23rd May 2025

I would recommend anyone who wango to Stea good advice.

They have very helpful and given a good advise. Reviewed on: 23rd May 2025

Excellent

All I wanted know and more,they were nice and polite two me Reviewed on: 23rd May 2025

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