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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18622 reviews)

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4.92

Based on 18,622 reviews, last reviewed 12th Jun 2026

187450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange change everything for me. StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can ca... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18622)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stop the worry.

Changed sleepless days and nights into anxiety free living and feeling in control Reviewed on: 10th May 2024

Helped us all the way ,took away all the pressure an...

Helped us all the way ,took away all the pressure and uncertainty and depression that can come with debt and dealing with it all,when you’re put in this position by a life changing disability that you thought would never happen to us Reviewed on: 10th May 2024

Best thing I ever did was talk to StepChange

No judgement when I talked through my debts, offered solid advice on the possible solutions and recommended what they felt was best for my circumstances. All correspondence was clear and the website portal was great to be able to log in and check on things or update balances. Also had very quick responses via email if I had any correspondence from creditors. The stressful phone calls and letters asking for payment stopped, which was a huge relief - StepChange contacted them all to advise of the new plan. Completing the budget also helped me to change my spending habits and prioritise what I actually needed. I am now debt free and looking forward to rebuilding my credit score as well as my self esteem! Reviewed on: 10th May 2024

Nice people to talk to during difficult times very h...

Nice people to talk to during difficult times very helpful and knowledgeable pointed and helped me to get in the right direction Reviewed on: 10th May 2024

The team have always been there for me when needed t...

The team have always been there for me when needed to help out. Reviewed on: 10th May 2024

Puts everything into perspective

They helped take care of each creditor step-by-step. They are friendly, understanding, informative and very helpful. I don't know what I would have done without them. The burden is lifted when you engage StepChange. Reviewed on: 10th May 2024

Excellent helpful staff, easy to communicate with an...

Excellent helpful staff, easy to communicate with and all round excellent experience Reviewed on: 9th May 2024

StepChange is life changing .

Would very much recommend. Being involved with StepChange changed our lives and helped us, and indeed is still helping us to get our finances back on track . Took away so much pressure Reviewed on: 9th May 2024

I would urge anyone who is struggling with debt to c...

I would urge anyone who is struggling with debt to contact Stepchange. Due to Chronic illness and being unable work full time I ended up debt. They have really helped me without shame or blame, and helped ease a psychological burden. Reviewed on: 9th May 2024

Step Change saved my life

When I contacted step change I was embarrassed and broken. Everything initially happened online so I didn't have to speak to anyone. I was depressed and suffering with acute stress and anxiety so conversation was not easy. I didn't need to speak. The online form helped and gave me an understanding of what I needed to do and what my options were. seeing an instant affordable repayment plan gave me hope. When I agreed to the plan a massive weight was lifted. When I did need to speak to a person they were and are so empathic. They are calm and reassuring. They contacted all the banks and took control and agreed on my behalf what was affordable. Step change will never really understand what they have done for me. They have given a reason to continue with life. I still have to pay what I owe (63K) but the interest which was drowning me has stopped. Paying it back is important to me and gives me self worth. I will be debt free in 39 months (initially was 42 but Ive paid 3 instalments. Massive thank you to step change. You are life savers Reviewed on: 9th May 2024

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