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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18622 reviews)

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4.92

Based on 18,622 reviews, last reviewed 12th Jun 2026

187450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange change everything for me. StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can ca... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18622)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Triumph After Adversity

There are times in life when everything comes crashing down on you. I suspect that the cost of living crisis has made many people feel like that. I asked StepChange for help when I was at my lowest point. They picked me back up, worked out the best options for my circumstances and helped me to agree a plan with my debtors. StepChange is the equivalent of a trade union for people in financial crisis, I felt that they care about the little people, they had my back. Reviewed on: 9th May 2024

From the start been nothing but brilliant

From the start been nothing but brilliant Reviewed on: 9th May 2024

Stepchange have given us our life back.

Stepchange have given us our life back. We were in the circle of debt and not getting anywhere no matter what we did ourselves. Credit companies do not genuinely care and pay lip service when you ask for help and make it so difficult and can be judgemental. Stepchange have made managing our debt simple and without to much stress. It is still up to us to manage our finances and do the work but Stepchange help with that. Reviewed on: 9th May 2024

Excellent company helping me get back on track

Excellent company helping me get back on track Reviewed on: 9th May 2024

Professional empathetic advisors with great knowledge

Professional empathetic advisors with great knowledge I was embarrassed when I called for help there was no need to be the help and advise I was given was very helpful and life changing Reviewed on: 9th May 2024

I am happy since I have joined Step change they prov...

I am happy since I have joined Step change they provided outstanding service peace of mind and sorted all my debt the way I wanted. The customer service is outstanding. Reviewed on: 9th May 2024

Life saver

My company went into liquidation and Stepchange ensured all my creditors were satisfied with the payment schedule of monies owed, which essentially releived a lot of stress from myself which was making e very ill. Reviewed on: 9th May 2024

Step Change has helped me over a difficult period.

Step Change has helped me over a difficult period in my life. It is a very good debt management Company. Very friendly helpful and informative. I am coming to the end of my repayments and can’t thank them enough. Reviewed on: 9th May 2024

I had Over £13k in debt.

I had Over £13k in debt. By freezing the interest with my creditors I was able to slowly pay off my debt at a rate that i could manage. Also I have now learned to live without credit. I found that credit was too easy to obtain, and I didn't have the restraint to stop borrowing. It was damaging to my mental health and financial health. Now I have less than £3k of debt left, I am looking forward to a shiny credit score again. Reviewed on: 9th May 2024

Stepchange gave me hope!

I am grateful to come across Stepchange, it helps me manage my finances and helps me allocate money for paying bills and some debts. May you all prosper and may you help a lot more people who are also wanting a change and achieve financial freedom. Many thanks Stepchange! Reviewed on: 8th May 2024

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