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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16736 reviews)

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4.95

Based on 16,736 reviews, last reviewed 13th May 2026

97150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a state of panic when I phoned for help. I was in a state of panic when I phoned for help. I didn't know what to expect or how things were going to go forward. When they answered and assisted... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16736)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

I owed £33k and had defaulted on payments just afte...

I owed £33k and had defaulted on payments just after Covid, I thought there was no way out , I contacted step change and they helped me sort my debts out, 3 years on I have paid half of it back , I now have a life and don’t live in fear everyday of creditors contacting me. They saved my life! Reviewed on: 1st May 2024

Stepchange helped Save my life

I was in a difficult situation and became deeper and deeper in debt. They saved my life. Thought there was no hope. Friendly staff very empathetic and understanding Reviewed on: 1st May 2024

THEY HAVE REALLY HELPED ME WHEN I WAS CLOSE TO LOSIN...

THEY HAVE REALLY HELPED ME WHEN I WAS CLOSE TO LOSING MY HOME BECAUSE MY IVA REQUEST WAS REJECTED. Reviewed on: 1st May 2024

Free and Amazing Debt Support

I went to Stepchange when I couldn’t afford my loans, store cards, student loan, catalogue and other unsecured debts and from the minute I did they were amazing. I thought they would judge me but they didn’t. I collected all the letters from debt collection agencies and they went through everything and now I’m paying them an affordable amount each month and all the calls letters and default notices have stopped. Please just contact them I had nearly 30th in unsecured debts and there is nothing they can’t help with even ccj’s. It’s the best thing I ever did. Just call them nothing is too difficult for them to help you with Reviewed on: 1st May 2024

Stepchange

After being left with unmanageable debt and all the stress and worry that goes with it, Stepchange, CCCS at the time, have helped me through. I am very close to being debt free and will be forever grateful for the help and support received. Reviewed on: 1st May 2024

Step Change have given me peace of mind .

Step Change have given me peace of mind . Reviewed on: 1st May 2024

Way Out 2018!

I got into debt through trying to help a family member and the credit card companies increasing your limit without asking! StepChange took charge, handled everything and lifted the worry right off my shoulders! Reviewed on: 1st May 2024

Excellent Stepchange support.

Without Stepchanges help I would not have survived. Reviewed on: 1st May 2024

Amazing Step Change

I was struggling, in debt and couldn’t see a way out of it. Step Change helped me in ways I can’t begin to explain. I’ve now fully repaid all of my debt, and my life has turned around. Without this I’d still be down the debt hole. Thank you. Reviewed on: 1st May 2024

Without StepChange I would be a nervous wreck they g...

Without StepChange I would be a nervous wreck they gathered all my debts together and worked out a debt management plan that I could afford to pay off which is what I have been doing. I now have peace of mind that I have not had for many years. Reviewed on: 1st May 2024

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