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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I have been impressed with Step Change as my choice...

I have been impressed with Step Change as my choice of Debt Management. They’ve been extremely helpful, professional and at the same time friendly and understanding. They have advised and guided me through my repayments with varying options and I am grateful they were there when I couldn’t see a way out. I would advise anyone with Debt to contact Step Change as soon as possible. No more sleepless nights and constant worry how to pay the bills. Reviewed on: 7th May 2024

Always helpful and puts my mind at rest.

Always helpful and puts my mind at rest. Reviewed on: 7th May 2024

supportive staff , super online portal which is easy...

supportive staff , super online portal which is easy to use, professional service Reviewed on: 7th May 2024

Great first step.

Great first step. Admitting you have a problem with debt/money is the major first hurdle but StepChange are there to help and not judge. The initial process is a little time consuming but is necessary to make sure the solution suits your needs. I'm extremely glad I got in contact with StepChange and I'm happy to say that after 5 years I am debt free and no longer dreading the doorbell ringing or the letters the postman is delivering. StepChange gave me back a positive outlook and I hope I never have to use them again, but so glad they were there when I needed that help. Reviewed on: 7th May 2024

They are above excellent

They are an excellent resource for people like me who are in a financial hole. Nothing is a problem, and they take all the stress out of the process. A wonderful charity. Reviewed on: 7th May 2024

Stepchange has given me back my life.

Stepchange has given me back my life. I was drowning in debt until they took charge of my finances. In one month time I will be debt free. They are helpful when I have phoned and are sympathetic and help solve any issues I have had. Thank you ! Reviewed on: 7th May 2024

I have had no problem with anything Stepchange have...

I have had no problem with anything Stepchange have provided, it has completely eased our financial situation, would recommend Stepchange 100%, well communicated via email Reviewed on: 7th May 2024

Working with Step Change is a godsend!

I'm working with Step Change in order to manage my fathers debt. They've fully understood his situation and at the heart of it, negotiated a repayment plan that he can manage and as a result, they've taken away all of the stress of a difficult situation. Reviewed on: 7th May 2024

Stepchange has been a lifesaver for me, the staff ha...

Stepchange has been a lifesaver for me, the staff have been professional and extremely helpful throughout the process, thankyou Reviewed on: 7th May 2024

Step change supported me with all my debts it was a...

Step change supported me with all my debts it was a huge weight lifted their very supportive & clear I have dyscalculia & they guided me through it all Reviewed on: 7th May 2024

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