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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Been with Stepchange for over 10 yearss.

Been with Stepchange for over 10 years. The staff have all always been top class and very knowledgeable in assisting me in my debt crisis. I am indebted to them Reviewed on: 1st May 2024

Great help.

Great help. Speed out a plan and helped to keep me on track Reviewed on: 1st May 2024

Very understanding and helpful

As you can imagine having debt and not being able to afford it and worrying about everything can be awful. Step change has helped so much I feel less stressed and worried I can afford the payments. Anytime I've had to speak to step change they have always been very helpful and understanding. I review my plan each year but I'm sure if I had any problems they would listen and help any way they can Reviewed on: 1st May 2024

my awful amount of debt

i was in debt didnt know where to turn endless phone calls and sleepless nights after searching for someone to help not all companies are bona fide i came across step change they were so helpful and didnt judge me i was put on a payment plan to consolidate my debts and kept phone calls at bay the plan went on for a long time but now im debt free i cannot thank them enough Reviewed on: 1st May 2024

Outstanding!

All my interactions with Step Change staff have been outstanding. They possess excellent communication skills and a large reservoir of patience. Reviewed on: 1st May 2024

Excellent intuitive professional experience

Excellent intuitive professional experience Reviewed on: 1st May 2024

Stepchange has helped me massively.

Stepchange has helped me massively. Reviewed on: 1st May 2024

Room for improvement

Very goog experience but a few things can improve. If Step Change can help nagotiate an early settlement figure with the creditors, it would be good. We had to do this ourselves with little success as we were not experienced or good enough to. Also StepChanbge should try to calll us more on importance updates. The budget plan should be easier to use and van be quite daunting to use. Reviewed on: 1st May 2024

Very Trustworthy & Helpful

They are so helpful, most of it is done online. Very easy to use and they are a charity so its free. Completely trustworthy. Reviewed on: 1st May 2024

Took me from a very desperate situation five years a...

Took me from a very desperate situation five years ago to only being 5 months away from debt free. Genuinely saved my life and I cannot recommend these people enough-if you have any problem with debt it will be the best thing you ever did! No judgement, just helpful and reassuring. Reviewed on: 1st May 2024

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